We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN2214214
10 Apr 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance (“PPI”) policy sold in conjunction with a credit card in 1997. Mr A says that Lloyds Bank plc (“Lloyds”) mis-sold the policy.backgroundOur adjudicator concluded that the policy was not mis-sold and therefore did not... (4 pages)View decision -
Decision Reference DRN4500050
27 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2003. Mr C says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is... (2 pages)View decision -
Decision Reference DRN7276847
2 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out between 1997 and 2000. Mrs M says Lloyds Bank Plc (trading as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is ... (2 pages)View decision -
Decision Reference DRN1991990
23 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mr J says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what i... (2 pages)View decision -
Decision Reference DRN4972071
15 Aug 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr T says Lloyds Bank Plc, trading as TSB (“Lloyds”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundIt’s not clear how or when Mr T bought the policy, but it was added to a credit card he took out in 1996. The policy cost no more than 79p per... (3 pages)View decision -
Decision Reference DRN1752608
9 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr N says Lloyds Bank PLC – then trading as TSB - mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr N bought the policy at the same time as taking out a credit card in 1999. Our adjudicator didn’t think we should uphold the complaint. Mr N disa... (3 pages)View decision -
Decision Reference DRN8035075
26 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs C say Lloyds Bank plc mis-sold them a payment protection insurance (PPI) policy.backgroundIn 1998 Mr and Mrs C bought a PPI policy at the same time as they took out a mortgage in one of the bank’s branches. The policy gave them protection against acciden... (2 pages)View decision -
Decision Reference DRN9672055
19 Mar 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs C complains that Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold her payment protection insurance (PPI).backgroundIn 2010 Mrs C applied to Lloyds for a loan. She also took out PPI to protect the loan repayments.Our adjudicator didn’t uphold the compla... (2 pages)View decision -
Decision Reference DRN0227576
3 Jan 2019 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in 1996 alongside a mortgage. Mr O says Lloyds Bank PLC, Lloyds TSB Scotland at the time, mis- sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide ... (3 pages)View decision -
Decision Reference DRN-2443214
29 Jan 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2443214 The complaint Mr and Mrs H complained that they were mis-sold a mortgage payment protection insurance (PPI) policy by Cheltenham & Gloucester plc. Lloyds Bank plc (“Lloyds”) is responsible for complaints about Cheltenham & Gloucester plc so for simplicity I’ll only refe... (3 pages)View decision