We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN5534358
20 Aug 2014 Lloyds Bank General Insurance Limited Not upheldPayment protection insurance (PPI)Ms Y complains that she was given incorrect advice when she sought to make a claim for unemployment benefit under the terms of a payment protection insurance (‘PPI’) policy. She says she was led to believe by Lloyds Bank General Insurance Limited she would receive some benefit from the... (2 pages)View decision -
Decision Reference DRN9367830
8 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Mr C says Lloyds Bank PLC (trading at the time as TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonab... (3 pages)View decision -
Decision Reference DRN4071609
8 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Miss G says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN2849044
23 Jan 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B’s complaint is that he was mis-sold a payment protection insurance (“PPI”) policy by Lloyds Bank PLC, at the time trading as Lloyds TSB. backgroundMr B applied for a credit card in 1998, and bought a regular premium PPI policy at the same time. I can’t say exactly how much this poli... (3 pages)View decision -
Decision Reference DRN-2435678
24 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2435678 The complaint Mr W says Lloyds Bank PLC (“Lloyds”), trading as TSB at the time, mis-sold him a payment protection insurance (“PPI”) policy. What happened Mr W’s complaint is about the sale of a PPI policy, which ran alongside a credit card he took out in May 1996. It’s not clea... (2 pages)View decision -
Decision Reference DRN8915304
1 Jul 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)summary of complaintMr and Mrs N are unhappy with the advice they say they received from Lloyds TSB Bank Plc when Mr N attempted to make a claim under a payment protection insurance policy.background to the complaintMr and Mrs N say that when they visited their local Lloyds branch to a... (2 pages)View decision -
Decision Reference DRN8509551
2 Nov 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B says Lloyds Bank PLC – then trading as TSB - mis-sold her a payment protection insurance (PPI) policy.backgroundMrs B says the policy was bought in 2000. Lloyds says it doesn’t know when the PPI was sold. The policy was sold to cover Mrs B’s credit card. Our a... (3 pages)View decision -
Decision Reference DRN8074411
1 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms C says Lloyds Bank PLC (“Lloyds”) trading as TSB, mis-sold her a payment protection insurance (“PPI”) policy.backgroundMs C bought a monthly premium PPI policy in 2004 at the same time as taking out a credit card. The card and policy were applied for during a meeti... (2 pages)View decision -
Decision Reference DRN7929289
13 Mar 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S says Lloyds Bank PLC (‘Lloyds’), trading as TSB, mis-sold payment protection insurance (‘PPI’) to him when he took out a credit card.backgroundI attach my provisional decision of 9 February 2017, which forms part of this final decision.In that provisional decision... (4 pages)View decision -
Decision Reference DRN2991060
28 Jul 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H complains that he was mis-sold a regular premium payment protection insurance (“PPI”) policy by Lloyds Bank PLC (“Lloyds”).backgroundMr H applied for a credit card with Lloyds in October 1998 and the PPI was purchased as part of the same application. The PPI was designed to protec... (3 pages)View decision