We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN-2584619
26 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2584619 The complaint Ms L says Lloyds Bank PLC mis-sold her a payment protection insurance (PPI) policy. What happened Ms L opened a credit card account with Lloyds (trading at the time as TSB) in 1998. At the same time she took out a PPI policy to protect her monthly credit card repa... (3 pages)View decision -
Decision Reference DRN6141372
6 Jul 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to him.backgroundIn 1998 Mr R arranged to take a credit card from Lloyds. We know that by 2000 he had been sold monthly premium PPI to protect his repayments on the car... (2 pages)View decision -
Decision Reference DRN6993728
25 Oct 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)summary of complaintThis complaint concerns a single premium payment protection insurance policy taken out in 2005 in connection with a loan. The policy provided accident, sickness and unemployment cover. The policy also cleared any outstanding balance in the event of death or a succ... (3 pages)View decision -
Decision Reference DRN1006812
7 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank PLC, trading as TSB (‘Lloyds’) mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr M took out a credit card in 1997. It’s not clear when the PPI was taken but Lloyds has said it’s considered the PPI as being taken out the ... (2 pages)View decision -
Decision Reference DRN6207944
28 Sep 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss H, who is represented by a third party, has complained that Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”), mis-sold her a single premium payment protection insurance (“PPI”) policy in 2001. She says she was told she had to buy the policy to get the loan she... (2 pages)View decision -
Decision Reference DRN4249546
19 Sep 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2002. Ms K says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (3 pages)View decision -
Decision Reference DRN5648242
21 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (“PPI”) policy taken out in 2007 with a loan. Mr W says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to deci... (2 pages)View decision -
Decision Reference DRN9193553
8 May 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M complains that Lloyds Bank PLC trading as TSB (Lloyds) at the time mis-sold her a payment protection insurance (PPI) policy when she took out a credit card.backgroundIn March 2019, I issued my provisional decision. In it I explained why I wasn’t intending to u... (6 pages)View decision -
Decision Reference DRN2692664
19 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr P says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him payment protection insurance (PPI).backgroundIn 2003 Mr P took out a personal loan with Lloyds. At the same time it sold him a PPI policy. He paid an upfront premium for it. This was added to his loan and... (2 pages)View decision -
Decision Reference DRN1722503
17 Jul 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B complains that Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold her a payment protection insurance (“PPI”) policy. backgroundIn 2000, Mrs B took out a loan along with a PPI policy to protect the loan monthly repayments. She paid a single premium upfron... (2 pages)View decision