We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN0396225
21 Dec 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Miss G says that Lloyds Bank PLC mis-sold her a credit card (‘PPI’) policy.backgroundI issued my provisional decision in November 2018, a copy of which is attached and forms part of this final decision. In my provisional decision I explained why I was not intendin... (3 pages)View decision -
Decision Reference DRN1511028
10 Aug 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss B complains that Lloyds Bank Plc mis-sold her a payment protection insurance (PPI) policy.backgroundIn October 1994, Miss B took out a credit card from Lloyds (then trading as TSB). Miss B was also sold a PPI policy to protect the payments on her card. Our adjudi... (3 pages)View decision -
Decision Reference DRN8454506
13 Mar 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs R says Lloyds Bank plc (trading as TSB at the time) mis-sold her a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy. Mrs R opened the credit card account in 1994. Lloyds no longer has a record of when Mrs ... (2 pages)View decision -
Decision Reference DRN7670434
31 Aug 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M says Lloyds Bank Plc, trading as TSB (“Lloyds”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundIt’s not clear how or when Mrs M bought the policy, but it was added to a credit card she took out in 1997. The policy cost no more than 79p p... (3 pages)View decision -
Decision Reference DRN8523157
3 Jun 2014 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint concerns a monthly premium payment protection insurance (“PPI”) policy, sold in conjunction with a credit card in 2006. Miss G says that Lloyds Bank plc (“Lloyds Bank”) mis-sold the policy.background to complaintThe adjudicator’s view was that there was sufficient evid... (3 pages)View decision -
Decision Reference DRN1371572
22 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2002. Mr C says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair a... (2 pages)View decision -
Decision Reference DRN5932823
1 Feb 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs S complains that Lloyds Bank PLC, then trading as TSB, mis-sold her a payment protection insurance (PPI) policy with a credit card.backgroundOur adjudicator didn’t think the complaint should be upheld. Mrs S disagreed with the adjudicator’s view, so the case has been ... (2 pages)View decision -
Decision Reference DRN6560126
8 May 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection insurance (PPI) policy in connection with a Lloyds Bank PLC (‘Lloyds Bank’) credit card. The credit card and PPI policy were taken out in 1997 during a branch meeting. Mr D says the PPI policy was mis-sold. Essenti... (3 pages)View decision -
Decision Reference DRN4059253
16 Jul 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Ms B says Lloyds Bank PLC (trading as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the ci... (3 pages)View decision -
Decision Reference DRN7873314
12 Apr 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs F says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her a payment protection insurance (PPI) policy.backgroundMrs F bought the policy in branch when she took out a loan in 2001. The loan included an amount to pay for the policy. Our adjudicator didn’t uphold ... (2 pages)View decision