We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
-
Decision Reference DRN1611466
19 Dec 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1995. Mr S says Lloyds Bank PLC (‘Lloyds’), then trading as TSB, mis-sold him the PPI. backgroundMr S took out a PPI policy in 1995, when he applied to Lloyds for a credit card. It’s not entirely... (3 pages)View decision -
Decision Reference DRN4319733
24 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (“PPI”) policy taken out in 2010 with a loan. Mr and Mrs M says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold them the PPI. my findingsI’ve considered all the available evidence and arguments to decide what... (3 pages)View decision -
Decision Reference DRN2792262
15 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. Ms B says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold her the PPI. The evidence available shows the PPI was taken out at some point between 1997, when Ms B opened her credit car... (3 pages)View decision -
Decision Reference DRN1468568
18 Sep 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B complains that Lloyds Bank plc mis-sold her a payment protection insurance (“PPI”) policy. The complaint is brought on her behalf by a claims management company.backgroundThis complaint is about a mortgage PPI policy taken out in March 1997. The policy was taken o... (2 pages)View decision -
Decision Reference DRN7018203
30 Jan 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B says Lloyds Bank Plc (trading as TSB) mis-sold her payment protection insurance (“PPI”) policiesbackgroundI issued my provisional decision in November 2017. I explained why I wasn’t planning to uphold Mrs B’s complaint. An extract of that provisional decision is ... (3 pages)View decision -
Decision Reference DRN4436644
6 Jul 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Mrs M says Lloyds Bank PLC (trading at the time as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasona... (3 pages)View decision -
Decision Reference DRN-2829042
13 Jul 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2829042 The complaint Mr and Mrs C say Lloyds Bank PLC (trading as TSB) mis-sold them payment protection insurance (PPI). What happened In 1994 Mr and Mrs C bought a PPI policy to protect their mortgage repayments. The sale most likely took place in a branch at the same time as they ap... (3 pages)View decision -
Decision Reference DRN8808029
26 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms S says Lloyds Bank PLC – then trading as TSB - mis-sold her a payment protection insurance (PPI) policy.backgroundMs S says she bought the policy in 2000 during a meeting with Lloyds. Lloyds says it doesn’t know when the PPI was sold. The policy was sold to cover Ms... (3 pages)View decision -
Decision Reference DRN4391029
25 Sep 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr O, who is represented by a third party, has complained to us that Lloyds Bank PLC (“Lloyds”), trading as Lloyds TSB, mis-sold him payment protection insurance (“PPI”) policy.backgroundMr O bought PPI to go with a Mastercard and a Visa credit card in he took out ... (2 pages)View decision -
Decision Reference DRN6418532
21 May 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr E complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to him.backgroundIn 1996 Mr E arranged to take a mortgage from Lloyds and at the same time was sold PPI to protect his repayments on the mortgage. The mortgage and PPI en... (2 pages)View decision