We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN5698504
18 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in August 1999 in connection with a credit card. Mrs B and her representative say that Lloyds TSB Bank Plc (Lloyds TSB) mis-sold the policy because she was not made aware of the optional nature of the policy;... (3 pages)View decision -
Decision Reference DRN3492066
24 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H complains that Lloyds Bank plc mis-sold payment protection insurance (PPI) to him.backgroundIn 1993 Mr H opened a TSB Trustcard account. The same account continued (with two different card numbers) until about 2006 (though by then TSB had merged into Lloyds TSB ... (2 pages)View decision -
Decision Reference DRN4291968
1 May 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H complains that Lloyds Bank PLC, trading as TSB, mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a credit card PPI policy. Mr H made his credit card application in 1994, but Lloyds can’t now say whether the PPI was also take... (2 pages)View decision -
Decision Reference DRN6705442
23 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a life assurance policy taken out in 1987 in connection with a lending facility to fund the development of their residential home into a commercial venture. Mr and Mrs B say that the lender, Lloyds TSB Bank Plc (Lloyds TSB) mis-sold the policy.backgroundThe circum... (3 pages)View decision -
Decision Reference DRN8612024
18 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint concerns a single premium payment protection insurance (PPI) policy taken out in conjunction with a loan in 2005. Mr B complains that the PPI was mis-sold by Lloyds Bank Plc (Lloyds TSB).my findingsI have included only a brief summary of the complaint above, but I have ... (3 pages)View decision -
Decision Reference DRN3695727
10 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. Mrs W says Lloyds Bank Plc, trading as “TSB”, mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the c... (3 pages)View decision -
Decision Reference DRN0982772
22 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Miss H says Lloyds Bank plc mis-sold her a payment protection insurance (PPI) policy.backgroundMiss H took out a TSB loan from Lloyds in 1997. At the same time she took out a PPI policy to protect her loan repayments; the cost was added to her loan. The PPI gave ... (2 pages)View decision -
Decision Reference DRN4709691
10 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1999. Mr C says Lloyds Bank PLC trading as TSB mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasona... (2 pages)View decision -
Decision Reference DRN7080728
6 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as Lloyds TSB (“TSB”) mis-sold him a payment protection insurance (“PPI”) policy. He says he wasn’t told what the policy covered or given details of its terms and conditions... (2 pages)View decision -
Decision Reference DRN9740105
10 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1995. Mr S says Lloyds Bank Plc, trading as “TSB”, mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and rea... (2 pages)View decision