We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN-2797906
10 May 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2797906 The complaint Mrs G complains that Lloyds Bank PLC (‘Lloyds’) mis-sold payment protection insurance (‘PPI’) to her alongside a credit card in 1996. At the time, Lloyds was trading as TSB. To keep things simple, I’ll refer to Lloyds for the rest of this decision. What happened T... (3 pages)View decision -
Decision Reference DRN3334432
16 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms E says Lloyds Bank plc mis-sold her a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy. Ms E opened a TSB Trustcard credit card account in 1997. A PPI premium shows on the earliest available credit card stateme... (2 pages)View decision -
Decision Reference DRN1527568
18 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about mortgage payment protection insurance (PPI) taken out in 1993 and 2006. Mr and Mrs B say Lloyds Bank PLC mis-sold them the PPI.backgroundI sent Mr and Mrs B and Lloyds a provisional decision to explain why I didn’t think I should uphold the co... (3 pages)View decision -
Decision Reference DRN4541797
22 Aug 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mrs T complains that she was mis-sold payment protection insurance (“PPI”) by Lloyds Bank PLC, then trading as TSB (“Lloyds”).backgroundMrs T took out a credit card with Lloyds in 1995. At the same time she bought PPI which would’ve covered 10% of her outstanding ... (3 pages)View decision -
Decision Reference DRN9323656
12 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection insurance (“PPI”) policy taken out in conjunction with a credit card in 2002. Mr V says Lloyds TSB Bank Plc (“Lloyds”) mis-sold the policy to him, citing a number of reasons, including a number of reasons normally... (3 pages)View decision -
Decision Reference DRN3095658
6 Dec 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R complains that Lloyds Bank plc mis-sold payment protection insurance (PPI) to him. backgroundIn 1994 Mr R took a credit card from TSB (which shortly afterwards merged into Lloyds). We know that by the beginning of 2000 he had been sold monthly premium PPI to ... (2 pages)View decision -
Decision Reference DRN-2599532
24 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2599532 The complaint Miss R says Lloyds Bank PLC mis-sold her a payment protection insurance (“PPI”) policy. What happened This complaint is about a credit card PPI policy. Miss R opened the credit card account with Lloyds (which was trading at the time as TSB) in 1994. Lloyds no long... (3 pages)View decision -
Decision Reference DRN7326725
14 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Mrs V says Lloyds Bank PLC (trading as TSB) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the c... (3 pages)View decision -
Decision Reference DRN1104313
28 Aug 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs J says Lloyds Bank PLC (when it was trading as TSB) mis-sold her a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a PPI policy Mrs J took out in 1994 when she filled in an application which offered her the choice of taking out either one or two credit ca... (3 pages)View decision -
Decision Reference DRN7960690
30 Dec 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss S complains about a monthly payment protection insurance policy (“PPI”) added to her credit card account. She approached Lloyds Bank PLC (“Lloyds”) in October 1997 for a credit card and it was during this transaction the PPI was added to her account. She complains on the basis tha... (3 pages)View decision