We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN3334432
16 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms E says Lloyds Bank plc mis-sold her a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy. Ms E opened a TSB Trustcard credit card account in 1997. A PPI premium shows on the earliest available credit card stateme... (2 pages)View decision -
Decision Reference DRN9563048
30 Jul 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr and Mrs J say Lloyds Bank Plc (“Lloyds”), trading as Lloyds TSB Scotland at the time, mis-sold them a mortgage payment protection insurance (“PPI”) policy.backgroundThis complaint is about a monthly premium PPI policy taken out with a mortgage in 2000. The mortgage w... (3 pages)View decision -
Decision Reference DRN4541797
22 Aug 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mrs T complains that she was mis-sold payment protection insurance (“PPI”) by Lloyds Bank PLC, then trading as TSB (“Lloyds”).backgroundMrs T took out a credit card with Lloyds in 1995. At the same time she bought PPI which would’ve covered 10% of her outstanding ... (3 pages)View decision -
Decision Reference DRN5377160
13 Feb 2014 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection (“PPI”) policy sold by Lloyds Bank PLC, formerly Lloyds TSB (“Lloyds”) in connection with a credit card in 2003. Mr A complains that the policy was mis- sold.backgroundMr A applied for his credit card at a meeting ... (3 pages)View decision -
Decision Reference DRN9323656
12 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection insurance (“PPI”) policy taken out in conjunction with a credit card in 2002. Mr V says Lloyds TSB Bank Plc (“Lloyds”) mis-sold the policy to him, citing a number of reasons, including a number of reasons normally... (3 pages)View decision -
Decision Reference DRN-2610602
23 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2610602 The complaint Ms W complains that Lloyds Bank PLC (when it was trading as TSB) mis-sold her a payment protection insurance (“PPI”) policy. What happened This complaint is about a PPI policy which protected the monthly repayments on a credit card which Ms W took out in January 1... (3 pages)View decision -
Decision Reference DRN3095658
6 Dec 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R complains that Lloyds Bank plc mis-sold payment protection insurance (PPI) to him. backgroundIn 1994 Mr R took a credit card from TSB (which shortly afterwards merged into Lloyds). We know that by the beginning of 2000 he had been sold monthly premium PPI to ... (2 pages)View decision -
Decision Reference DRN-2599532
24 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2599532 The complaint Miss R says Lloyds Bank PLC mis-sold her a payment protection insurance (“PPI”) policy. What happened This complaint is about a credit card PPI policy. Miss R opened the credit card account with Lloyds (which was trading at the time as TSB) in 1994. Lloyds no long... (3 pages)View decision -
Decision Reference DRN7326725
14 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Mrs V says Lloyds Bank PLC (trading as TSB) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the c... (3 pages)View decision -
Decision Reference DRN2850538
28 Aug 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B complains that she mis-sold a regular premium payment protection insurance (“PPI”) policy by Lloyds Bank PLC (“Lloyds”).backgroundIt appears that Mrs B attended a Lloyds branch in December 1995 and applied for a credit card. The PPI was purchased as part of the card application. Th... (3 pages)View decision