We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN2792262
15 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. Ms B says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold her the PPI. The evidence available shows the PPI was taken out at some point between 1997, when Ms B opened her credit car... (3 pages)View decision -
Decision Reference DRN6340536
30 Jul 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss R complains that Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold her a payment protection insurance (“PPI”) policy. backgroundIn 2001 Miss R took out a loan along with a PPI policy to protect the loan monthly repayments. She borrowed extra and paid upfr... (3 pages)View decision -
Decision Reference DRN3879097
3 Dec 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms R complains about a regular premium payment protection insurance (“PPI”) policy added to her secured business loan. She approached Lloyds Bank Plc (“Lloyds”) to arrange a business loan in April 2010. She complains on the basis that she was mis-sold the PPI.backgroundLloyds did not u... (3 pages)View decision -
Decision Reference DRN8808029
26 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms S says Lloyds Bank PLC – then trading as TSB - mis-sold her a payment protection insurance (PPI) policy.backgroundMs S says she bought the policy in 2000 during a meeting with Lloyds. Lloyds says it doesn’t know when the PPI was sold. The policy was sold to cover Ms... (3 pages)View decision -
Decision Reference DRN4391029
25 Sep 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr O, who is represented by a third party, has complained to us that Lloyds Bank PLC (“Lloyds”), trading as Lloyds TSB, mis-sold him payment protection insurance (“PPI”) policy.backgroundMr O bought PPI to go with a Mastercard and a Visa credit card in he took out ... (2 pages)View decision -
Decision Reference DRN0718281
22 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S complains he was mis-sold a payment protection insurance (PPI) policy when he took out a personal loan with Lloyds Bank Plc trading as Lloyds TSB. backgroundMr S took out a small personal loan with Lloyds in 2006. At the same time he bought a single premium PPI... (2 pages)View decision -
Decision Reference DRN4249393
31 Jan 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S has complained about a payment protection insurance (“PPI”) policy he bought from Lloyds Bank PLC (“Lloyds”).backgroundI issued my provisional decision on 17 December 2018. A copy of my provisional decision is attached and forms part of my final decision.My provision... (5 pages)View decision -
Decision Reference DRN-1478533
29 Feb 2020 Lloyds Bank PLC Not upheldInsuranceDRN-1478533 The complaint Mr and Mrs S complain that Lloyds Bank PLC (when it was trading as TSB) mis-sold them a payment protection insurance (PPI) policy. What happenedMr and Mrs S took out PPI alongside their joint mortgage which started in January 1996. This protected their mortgage re... (3 pages)View decision -
Decision Reference DRN1068103
11 Apr 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B complains that Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold her a payment protection insurance (“PPI”) policy. backgroundIn 2002 Mrs B took out a loan along with a PPI policy to protect the loan monthly repayments. She borrowed extra and paid up fro... (2 pages)View decision -
Decision Reference DRN6110161
28 Jan 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about mortgage payment protection insurance (MPPI) which Mr and Mrs T say Lloyds Bank PLC, trading as Lloyds TSB, mis-sold to them. For consistency, I’ll refer to “Lloyds” throughout this decision.backgroundMr and Mrs T applied for a mortgage in 1999 ... (2 pages)View decision