We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN6207944
28 Sep 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss H, who is represented by a third party, has complained that Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”), mis-sold her a single premium payment protection insurance (“PPI”) policy in 2001. She says she was told she had to buy the policy to get the loan she... (2 pages)View decision -
Decision Reference DRN1511028
10 Aug 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss B complains that Lloyds Bank Plc mis-sold her a payment protection insurance (PPI) policy.backgroundIn October 1994, Miss B took out a credit card from Lloyds (then trading as TSB). Miss B was also sold a PPI policy to protect the payments on her card. Our adjudi... (3 pages)View decision -
Decision Reference DRN8523157
3 Jun 2014 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint concerns a monthly premium payment protection insurance (“PPI”) policy, sold in conjunction with a credit card in 2006. Miss G says that Lloyds Bank plc (“Lloyds Bank”) mis-sold the policy.background to complaintThe adjudicator’s view was that there was sufficient evid... (3 pages)View decision -
Decision Reference DRN1722503
17 Jul 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B complains that Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold her a payment protection insurance (“PPI”) policy. backgroundIn 2000, Mrs B took out a loan along with a PPI policy to protect the loan monthly repayments. She paid a single premium upfron... (2 pages)View decision -
Decision Reference DRN6560126
8 May 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection insurance (PPI) policy in connection with a Lloyds Bank PLC (‘Lloyds Bank’) credit card. The credit card and PPI policy were taken out in 1997 during a branch meeting. Mr D says the PPI policy was mis-sold. Essenti... (3 pages)View decision -
Decision Reference DRN8826761
10 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs G complains that Lloyds Bank PLC (when it was trading as TSB) mis-sold her a payment protection insurance (“PPI”) policy.backgroundMrs G took out PPI in 1998 when there was a transfer of equity into her sole name and she took over making the mortgage monthly rep... (3 pages)View decision -
Decision Reference DRN2145615
18 Feb 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs T say Lloyds Bank PLC (trading as Lloyds TSB) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in 2003. The mortgage was in joint names but the policy covered Mr T ... (2 pages)View decision -
Decision Reference DRN4949810
23 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs B complain that Lloyds Bank plc mis-sold Payment protection insurance (PPI) to them. The sale was actually done by TSB, which merged into Lloyds, so that is now responsible for it. For simplicity I shall refer to Lloyds throughout.backgroundIn 1995 Mr and ... (2 pages)View decision -
Decision Reference DRN4676356
12 Jan 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss M complains that Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold her a payment protection insurance (“PPI”) policy. backgroundIn 2001 Miss M took out a loan along with a PPI policy to protect the loan monthly repayments. She borrowed extra and paid up... (2 pages)View decision -
Decision Reference DRN7159462
1 Feb 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M complains that Lloyds Bank PLC (trading at the time as TSB) mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a monthly premium PPI policy taken out with a mortgage in 1996. The policy was in Mr M’s name only. The mortgage ... (2 pages)View decision