We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN4491677
29 Oct 2013 Lloyds Bank PLC Not upheldBanking and creditMs F complains that Lloyds TSB Bank Plc charged a higher interest rate on a second loan she took out to consolidate an existing loan, credit card debt and to pay for laser eye treatment. backgroundMs F applied for a consolidation loan, and the interest rate was about four percentage po... (1 page)View decision -
Decision Reference DRN-2117120
14 Oct 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2117120 The complaint Mr and Mrs W complain that Lloyds Bank PLC (when it was trading as TSB) mis-sold them a payment protection insurance (PPI) policy. What happened Mr and Mrs W took out PPI alongside their joint mortgage which started in August 1996. This protected their mortgage re... (5 pages)View decision -
Decision Reference DRN1823963
24 Mar 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr E complains that Lloyds Bank plc mis-sold him a regular monthly premium Payment Protection Insurance ("PPI") policy when he applied for a new credit card in February 1996. He complains that he was not made aware that the insurance was being added to his account.my findin... (3 pages)View decision -
Decision Reference DRN1584452
11 Dec 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns a single premium payment protection insurance (PPI) policy taken alongside a loan for a holiday with Lloyds Bank PLC (‘Lloyds’) formerly Lloyds TSB Bank PLC in 2008.Mrs D, who is represented by a third party complains that she was mis-sold the policy.backgroundMrs... (4 pages)View decision -
Decision Reference DRN0700156
10 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint concerns a monthly premium payment protection insurance (“PPI”) policy, sold in conjunction with a credit card in 2001. Mr G says that Lloyds TSB Bank Plc (“LTSB”) mis-sold the policy.backgroundMr G took out a credit card with LTSB in 2001. Mr G, via his representative... (3 pages)View decision -
Decision Reference DRN8906961
4 Dec 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss A’s complaint is that a regular premium payment protection insurance (‘PPI’) policy was mis-sold by Lloyds Bank PLC (“Lloyds”) when she took out a credit card.backgroundMiss A applied for a credit card in a branch of the bank in approximately 1997, and PPI was bought at the same t... (3 pages)View decision -
Decision Reference DRN6378253
7 Jan 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance (PPI) policy taken in connection with a credit card application with Lloyds bank PLC ( “Lloyds”) formerly Lloyds TSB Bank PLC in May 2002.Mr F says that the policy was mis- sold to him. backgroundMr F says he took o... (4 pages)View decision -
Decision Reference DRN7610663
12 Aug 2014 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint concerns the sale of a regular (monthly) premium payment protection insurance (PPI) policy purchased in connection with a credit card from Lloyds Bank PLC (Lloyds). Mr R says that Lloyds mis-sold the policy. backgroundThe background to this complaint can be found in my ... (7 pages)View decision -
Decision Reference DRN5986406
26 Aug 2021 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about mortgage payment protection insurance (PPI) taken out in 1996. Mr and Mrs H say Lloyds Bank PLC, trading at the time as TSB, mis-sold them this PPI. To keep things simple, I’ll refer mainly to “Lloyds” throughout this decision. I’m very sorry this complaint has take... (4 pages)View decision -
Decision Reference DRN2177624
18 Jun 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance (“PPI”) policy sold to Mrs Z by Lloyds Bank plc, trading as TSB Trustcard, (“Lloyds”) in March 1998 alongside a credit card. Mrs Z, who is represented by a third party, considers that the PPI was mis-sold to her.backgr... (4 pages)View decision