We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN3695727
10 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. Mrs W says Lloyds Bank Plc, trading as “TSB”, mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the c... (3 pages)View decision -
Decision Reference DRN4709691
10 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1999. Mr C says Lloyds Bank PLC trading as TSB mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasona... (2 pages)View decision -
Decision Reference DRN7080728
6 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as Lloyds TSB (“TSB”) mis-sold him a payment protection insurance (“PPI”) policy. He says he wasn’t told what the policy covered or given details of its terms and conditions... (2 pages)View decision -
Decision Reference DRN2502281
16 May 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr J complains that Lloyds Bank PLC, trading as TSB, mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a credit card PPI policy. Mr J made his credit card application in 1998, but Lloyds can’t now say whether the PPI was also take... (2 pages)View decision -
Decision Reference DRN9740105
10 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1995. Mr S says Lloyds Bank Plc, trading as “TSB”, mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and rea... (2 pages)View decision -
Decision Reference DRN8068410
27 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)summary of complaintThis complaint concerns a monthly premium payment protection insurance (“PPI”) policy. The policy provided accident, sickness, unemployment and life cover in connection with a credit card taken out in 1998. Mrs A says that Lloyds TSB Bank Plc (“Lloyds TSB”) mis-sol... (2 pages)View decision -
Decision Reference DRN3962723
30 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance policy (‘PPI’) sold in conjunction with a loan (to buy a car) in 2001. Mr B says that Lloyds TSB Bank Plc mis-sold the policy.my findingsI have considered all the available evidence and arguments to decide what is fai... (2 pages)View decision -
Decision Reference DRN1856477
18 Sep 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss S complains that Lloyds Bank PLC, trading as TSB, mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a PPI policy attached to a TSB Trustcard credit card. The card was taken out in 1994, but Lloyds can’t now say whether the... (2 pages)View decision -
Decision Reference DRN6459084
12 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr F complains that Lloyds Bank PLC (trading as TSB) mis-sold him a payment protection insurance (“PPI”) policy.backgroundIn 1995 Lloyds and TSB merged and Lloyds has dealt with this complaint – so although TSB sold Mr F PPI, from now on I’ll mostly just say ‘Lloyds’ in... (2 pages)View decision -
Decision Reference DRN9847313
1 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1999. Mrs N says Lloyds Bank Plc (trading as Lloyds TSB Bank) mis-sold Mrs N the PPI. my findingsI’ve considered all the available evidence and arguments to decide what i... (2 pages)View decision