We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN1012308
7 Jan 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a regular premium mortgage payment protection insurance (MPPI) policy. Mr and Mrs D say Lloyds Bank plc trading as TSB, mis-sold them this policy.backgroundIn 1996, Mr and Mrs D took out an MPPI policy together with their mortgage. The polic... (2 pages)View decision -
Decision Reference DRN0222937
15 Nov 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)In August 2001 Mr Q purchased a regular premium Payment Protection Insurance (PPI) policy along with a credit card from Lloyds Bank Plc, hereafter “LBP”. Mr Q considers that LBP have acted unfairly with regard to the sale of the PPI policy.backgroundThe cost of the PPI policy was 75 p... (3 pages)View decision -
Decision Reference DRN5717793
26 Apr 2021 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S says Lloyds Bank PLC (“Lloyds”), trading as TSB at the time mis-sold him a payment protection insurance (“PPI”) policy. background and summary to complaint Mr S’s complaint is about the sale of a PPI policy, which ran alongside a credit card he took out in 1999. Due to the time that ... (9 pages)View decision -
Decision Reference DRN4754792
16 Dec 2019 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr and Mrs M say Lloyds Bank Plc mis-sold them a mortgage payment protection insurance (MPPI) policy.Mr and Mrs M took out a mortgage in 1996 and a further advance in 2007. Mr and Mrs Mtook an MPPI policy in 1996 and it covered Mrs M only. The policy was £9.01 and paid by amonthly premium.... (3 pages)View decision -
Decision Reference DRN2864676
26 Aug 2020 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B says Lloyds Bank PLC, trading as TSB, mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr B took out a credit card with Lloyds in 1994. Lloyds says it can’t be sure when Mr B took out the PPI policy attached to his card account, but has assumed that this was when ... (9 pages)View decision -
Decision Reference DRN5064754
31 Mar 2021 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S says Lloyds Bank PLC, trading as TSB, mis-sold him a payment protection insurance (“PPI”) policy. background and summary to complaint Mr S bought the policy in 1997 at the same time as taking out a credit card. Mr S says he applied for the credit card and PPI policy over the internet.... (9 pages)View decision -
Decision Reference DRN2875404
13 May 2021 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs J says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold her a payment protection insurance (“PPI”) policy. background and summary to complaint Mrs J’s complaint is about the sale of a PPI policy, which ran alongside a credit card she took out in 1999. Due to the time that has passe... (9 pages)View decision -
Decision Reference DRN5179413
19 Sep 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr D complains that Lloyds TSB Bank Plc did not remove a default notice from his credit file, after it had told him that it would update his file once he cleared the debt. He also complains that, if the bank had not mis-sold him payment protection insurance (PPI) for his loan, he wou... (2 pages)View decision -
Decision Reference DRN0673123
25 Feb 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs A says Lloyds Bank PLC (trading at the time as Lloyds TSB) mis-sold her a payment protection insurance (‘PPI’) policy. I’ll refer to the business as ‘Lloyds’ in my decision. background and summary to complaintMrs A bought the policy in 2000 at the same time as... (9 pages)View decision -
Decision Reference DRN5555636
11 May 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr G says Lloyds Bank PLC trading as TSB (“LTSB”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr G bought the policy in 2003 at the same time as taking out a loan. The loan included an amount to pay for the policy. Our adjudicator didn’t uphold... (2 pages)View decision