We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN0246947
13 Apr 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B says Lloyds Bank PLC (then Lloyds TSB) mis-sold him a payment protection insurance (PPI) policy.backgroundMr B bought the policy in 2003 at the same time as taking out a loan. The loan included an amount to pay for the policy. Our adjudicator didn’t uphold the ... (2 pages)View decision -
Decision Reference DRN1074811
1 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr W says Lloyds Bank PLC (then Lloyds TSB) mis-sold him a payment protection insurance (PPI) policy.To keep things simple, I’ve used Lloyds Bank throughout.backgroundMr W bought the policy at the same time as taking out a loan in 2001. The loan included an amount t... (2 pages)View decision -
Decision Reference DRN6615244
16 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr D says Lloyds Bank PLC (trading as TSB) mis-sold him payment protection insurance (PPI).backgroundIt seems Mr D applied for two credit cards at the same time in 1998 and PPI was also added to his accounts.He says PPI was never mentioned and he would’ve decline... (2 pages)View decision -
Decision Reference DRN3101435
21 May 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her. backgroundIn 1997 Mrs M arranged to take two credit cards from Lloyds. By 2000 she had been sold PPI to protect her repayments on both cards. Both card accounts ... (2 pages)View decision -
Decision Reference DRN9739102
2 Nov 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him payment protection insurance (PPI). backgroundMr R took out an unsecured personal loan with Lloyds in 2002 during a meeting at a branch. At the same time Lloyds sold him a PPI policy. He paid a separate ... (2 pages)View decision -
Decision Reference DRN6462584
9 Apr 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to him.backgroundIn 1997 Mr M arranged to take a credit card from Lloyds. We know that by 2000, when the account was closed, Mr M had been sold monthly premium PPI to prote... (2 pages)View decision -
Decision Reference DRN0416958
23 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Mr B says Lloyds Bank PLC (trading at the time as TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonab... (2 pages)View decision -
Decision Reference DRN6884661
19 Apr 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)ComplaintMr G says Lloyds Bank PLC (then Lloyds TSB) mis-sold him a payment protection insurance (PPI) policy.backgroundMr G bought the policy at the same time as taking out a loan in 2000. The loan included anamount to pay for the policy – which was £158.71 (includin... (2 pages)View decision -
Decision Reference DRN9702725
16 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank PLC (trading as TSB) mis-sold him payment protection insurance (PPI).backgroundMr M took out the PPI alongside a credit card. Lloyds hasn’t been able to tell us when or how the policy was sold. It assumes it was in 1997 when the card started... (2 pages)View decision -
Decision Reference DRN9149913
14 Jul 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M says Lloyds Bank PLC mis-sold her payment protection insurance (PPI).backgroundMrs M took out a TSB Trustcard in 1998 and, at some point between then and 2000, Lloyds also sold her a PPI policy to protect her credit card repayments. Lloyds has assumed it sold M... (2 pages)View decision