We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN9149913
14 Jul 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M says Lloyds Bank PLC mis-sold her payment protection insurance (PPI).backgroundMrs M took out a TSB Trustcard in 1998 and, at some point between then and 2000, Lloyds also sold her a PPI policy to protect her credit card repayments. Lloyds has assumed it sold M... (2 pages)View decision -
Decision Reference DRN5346369
3 Aug 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs F says Lloyds Bank PLC mis-sold her payment protection insurance (PPI).backgroundMrs F took out a TSB Trustcard in 1998 and, at some point between then and 2000, Lloyds also sold her a PPI policy to protect her credit card repayments. Lloyds has assumed it sold M... (2 pages)View decision -
Decision Reference DRN-1555153
26 Aug 2020 Lloyds Bank PLC Not upheldInsuranceDRN-1555153complaintMr N says Lloyds Bank PLC mis-sold him a payment protection insurance (PPI) policy.Our adjudicator didn’t think the complaint should be upheld. Mr N disagreed, so thecomplaint was passed to me – an ombudsman - to look into afresh and issue a final decision. my findingsI... (2 pages)View decision -
Decision Reference DRN2798887
9 Aug 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss C says Lloyds Bank PLC mis-sold her payment protection insurance (PPI).backgroundMiss C took out a TSB Trustcard in 1995 and, at some point between then and 2000, Lloyds also sold her a PPI policy to protect her credit card repayments. Lloyds has assumed it sol... (2 pages)View decision -
Decision Reference DRN5839776
23 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs H say Lloyds Bank PLC mis-sold them a payment protection insurance (‘PPI’) policy. backgroundMr and Mrs H took out a PPI policy with a mortgage in 1995. They paid a monthly amount for the policy. The policy only covered Mr H.Both parties agree that this polic... (3 pages)View decision -
Decision Reference DRN5915818
15 Mar 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a monthly premium payment protection insurance (PPI) policy taken out in 1993 to protect a mortgage. Mr S says Lloyds Bank PLC (TSB at the time) mis-sold him the policy. To keep things simple, I’ll refer to Lloyds throughout this decision r... (2 pages)View decision
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