We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN4709691
10 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1999. Mr C says Lloyds Bank PLC trading as TSB mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasona... (2 pages)View decision -
Decision Reference DRN7080728
6 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as Lloyds TSB (“TSB”) mis-sold him a payment protection insurance (“PPI”) policy. He says he wasn’t told what the policy covered or given details of its terms and conditions... (2 pages)View decision -
Decision Reference DRN2962393
20 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms N complains that Lloyds Bank PLC (when it was trading as TSB) mis-sold her a payment protection insurance (“PPI”) policy.backgroundIn 1996, Ms N took out a TSB mortgage with PPI. The policy protected her mortgage repayments and provided Ms N with cover for acciden... (2 pages)View decision -
Decision Reference DRN5956354
23 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint against Lloyds Bank PLC (“Lloyds TSB”) is about a single premium payment protection insurance policy (‘PPI’) sold in conjunction with a loan for a car in 2008. Mr B says this was mis-sold because he was told he had to take out the policy in order to get the loan. my finding... (3 pages)View decision -
Decision Reference DRN5746682
29 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms F complains that Lloyds Bank PLC (trading as TSB) mis-sold her a payment protection insurance (“PPI”) policy.backgroundIn 1995 Lloyds and TSB merged and Lloyds has dealt with this complaint – so although TSB sold Ms F PPI, from now on I’ll mostly just say ‘Lloyds’ ... (2 pages)View decision -
Decision Reference DRN3676103
11 Oct 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr A’s complaint is about the sale of a single premium payment protection insurance (PPI) policy sold in conjunction with a loan in January 2006. Mr A says that Lloyds TSB Bank Plc (Lloyds) should honour a critical illness claim that he submitted in August 2009 and clear the loan.backg... (3 pages)View decision -
Decision Reference DRN6547479
3 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a monthly premium payment protection insurance (PPI) policy purchased by Mr D from Lloyds TSB Bank Plc (who I will refer to as “Lloyds”). Mr D is being represented by a claims management company (who I will refer to as his “CMC”). They say Lloyds mis-sold the PPI ... (3 pages)View decision -
Decision Reference DRN4978266
29 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (“PPI”) policy. Mrs M says Lloyds Bank Plc, trading as “TSB”, mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the circ... (3 pages)View decision -
Decision Reference DRN4916569
7 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as Lloyds TSB (“TSB”), mis-sold him a payment protection insurance (“PPI”) policy in 2004.He says the PPI wasn’t properly explained to him. backgroundMr L bought the policy w... (2 pages)View decision -
Decision Reference DRN0845341
26 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. Mr H says Lloyds Bank PLC trading as TSB mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the circum... (2 pages)View decision