We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN3534299
31 Mar 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr A says Lloyds Bank Plc (formerly Lloyds TSB Bank Plc) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in May 2000. The policy was added to Mr A’s credit card account when he applied for... (2 pages)View decision -
Decision Reference DRN7510053
28 Jun 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMiss T complains about Lloyds TSB Bank plc’s handling of an unauthorised transaction applied to her credit card account. The complaint is brought on her behalf by Mr H.background Miss T had been cold-called by a claims management company in June 2012. She had discussed a PPI claim with i... (2 pages)View decision -
Decision Reference DRN7382378
8 Oct 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy which Mr M says Lloyds Bank Plc (trading at the time as Lloyds TSB) mis-sold to him. I’ll refer to “Lloyds” in this decision for consistency.backgroundMr M applied for a loan of £3,000 at a meeti... (2 pages)View decision -
Decision Reference DRN1450903
24 Jul 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M complains that Lloyds Bank plc mis-sold payment protection insurance (PPI) to him. backgroundIn late 1994 and early 1995 Mr M opened two credit card accounts with TSB, which became part of Lloyds. We know that by 2000 Mr M had PPI on both accounts, but not exac... (2 pages)View decision -
Decision Reference DRN9947952
25 Jul 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs J complains that Lloyds Bank PLC, trading as TSB, mis-sold her two payment protection insurance (“PPI”) policies.backgroundIn 1996 Mrs J took out a Mastercard and Visa credit card through TSB. She also took out two PPI policies, one for each card. Neither Lloyds nor... (3 pages)View decision -
Decision Reference DRN2972073
23 Jan 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H complains that Lloyds Bank Plc (when it was trading as TSB) mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr H took out a credit card in 1994. At the same time he was sold a PPI policy to protect his credit card monthly repayments. Our adj... (3 pages)View decision -
Decision Reference DRN6920412
1 Jun 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1998 Mrs M opened a credit card account with Lloyds. Some time between then and 2000 she was sold PPI to protect payments on the card. The account was cl... (2 pages)View decision -
Decision Reference DRN6694826
13 Sep 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs W says Lloyds Bank Plc trading as TSB mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a credit card PPI policy taken out in or after April 1997. TSB has said it was sold in branch. TSB has told us that the credit agreeme... (2 pages)View decision -
Decision Reference DRN4737347
24 Aug 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms M says Lloyds Bank Plc trading as TSB mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a credit card PPI policy taken out in June 1995. The PPI was added to Ms M’s credit card account when she applied for the card. TSB ... (2 pages)View decision -
Decision Reference DRN-2372679
16 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2372679 Complaint Mrs M says Lloyds Bank PLC (“Lloyds”), trading as TSB at the time, mis-sold her payment protection insurance (“PPI”). Background Mrs M applied for a Mastercard and a Visa TSB Trustcard at the same time in October 1996. The accounts ran separately, and PPI applied to b... (3 pages)View decision