We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN6067646
27 Jun 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr C complains about a payment protection insurance (“PPI”) policy that was added to his credit card account by Lloyds Bank Plc (trading at the time of sale as “TSB”).backgroundMr C successfully applied for a credit card with TSB in 1995. It’s unclear exactly when P... (2 pages)View decision -
Decision Reference DRN2723198
7 Apr 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr W complains about a payment protection insurance (“PPI”) policy that was added to his credit card account by Lloyds Bank PLC (trading at the time of sale as “TSB”).backgroundMr W successfully applied for a credit card with TSB in 1998. It’s unclear exactly when PP... (2 pages)View decision -
Decision Reference DRN4339823
30 Jan 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Lloyds Bank PLC (“Lloyds”) sold Mrs C a monthly payment protection insurance policy (“PPI”) in connection with her credit card. Mrs C complains that the PPI was mis-sold to her.backgroundIn 1998 Mrs C applied for a credit card and at the same time was sold PPI during a meeting at a br... (4 pages)View decision -
Decision Reference DRN8325621
7 Apr 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R complains about a payment protection insurance (“PPI”) policy that was added to his credit card account by Lloyds Bank PLC (trading at the time as “TSB”).backgroundMr R successfully applied for a credit card with TSB between 1997 and 2000. It’s unclear exactly wh... (2 pages)View decision -
Decision Reference DRN7431380
29 Aug 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr T, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as TSB (“TSB”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr T bought the PPI to go with a credit card. TSB hasn’t been able to give us the e... (2 pages)View decision -
Decision Reference DRN3117615
26 Jan 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1994. Mr B says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision -
Decision Reference DRN9353520
21 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in 1998 sold to protect a TSB Trustcard. Mr S says Lloyds Bank PLC mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reas... (2 pages)View decision -
Decision Reference DRN-2083059
8 Oct 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2083059 The complaint Mr G and Ms G complain that Lloyds Bank PLC (when it was trading as TSB) mis-sold them a mortgage payment protection insurance (“PPI”) policy. Lloyds Bank is responsible for dealing with this complaint. So from now on I’ll just refer to ‘Lloyds’ as the business t... (4 pages)View decision -
Decision Reference DRN4459517
22 Nov 2013 Lloyds Bank PLC Not upheldBanking and creditMr B complains that Lloyds Bank plc (previously Lloyds TSB Bank plc) wrongly applied interest and charges to his credit card account after he entered into a debt management plan (DMP). He asks that interest and charges applied since then are refunded. Mr B also says that Lloyds acted i... (2 pages)View decision -
Decision Reference DRN8457438
13 Sep 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B, through his representative, has complained to us that Lloyds Bank PLC, trading as Lloyds TSB (“TSB”) mis-sold him a single premium payment protection insurance (“PPI”) policy in 2009.Mr B says he didn’t want the PPI and didn’t know it had been added to his l... (2 pages)View decision