We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2568 results
-
Decision Reference DRN6754812
23 Jul 2019 NewDay Ltd UpheldBanking and creditMrs D complains on behalf of her mother that payments made to NewDay Ltd were returned. She’s also unhappy about the level of customer service she’s received and wants NewDay to explain why it kept returning her payments yet making demands for payment at the same time.backgroundMrs D set u... (2 pages)View decision -
Decision Reference DRN9918092
11 Mar 2018 NewDay Ltd Not upheldBanking and creditMr F complains that NewDay Ltd passed his credit card account to debt collectors. He says he told NewDay his payments were late because of an error with his bank. So he says it shouldn’t have continued to pursue him for late payments or record them on his credit fi... (2 pages)View decision -
Decision Reference DRN-2968774
6 Oct 2021 NewDay Ltd UpheldConsumer CreditDRN-2968774 The complaint Mr L complains NewDay Ltd added a default to his credit file unfairly. What happened Mr L held a credit card with NewDay, and the card fell into arrears on three separate occasions. NewDay sent default notices the first two times the card fell into arrears and Mr ... (2 pages)View decision -
Decision Reference DRN-3693228
29 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3693228 The complaint Mr M complains about NewDay Ltd’s (“NewDay’s”), trading as Amazon Credit Card, handling of a chargeback claim he made to them. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on givi... (2 pages)View decision -
Decision Reference DRN-4852946
26 Jun 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4852946 The complaint Mr D complains that NewDay Ltd trading as John Lewis Credit Card has prevented his bank carrying out account checks. What happened Mr D says he tried to set up a payment to NewDay for his credit card account. He says his bank gave him a warning that the account he... (2 pages)View decision -
Decision Reference DRN3223432
12 Dec 2018 NewDay Ltd Not upheldBanking and creditMiss E’s unhappy with the way NewDay Ltd has dealt with her when she experienced financial difficulties and that it failed to answer her communications. She also says its lending wasn’t responsible by increasing her credit limit. backgroundNewDay said in its final resp... (2 pages)View decision -
Decision Reference DRN7546168
11 Jul 2019 NewDay Ltd UpheldPayment protection insurance (PPI)This complaint’s about a payment protection insurance (PPI) policy taken out with a credit card in 1998. Mr L says NewDay Ltd mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the circumstances of this complain... (2 pages)View decision -
Decision Reference DRN0187823
3 Jun 2015 NewDay Ltd Not upheldBanking and creditMiss H complains that a TV she bought with the assistance of finance from NewDay Ltd is faulty and she has been charged too much interest.backgroundMiss H bought a TV from a shop in 2012 on a buy now pay later credit agreement. Miss H explains that she was told i... (2 pages)View decision -
Decision Reference DRN-3374921
1 Jun 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3374921 The complaint Mr G complains that NewDay Ltd (“NewDay”) acted unreasonably in closing his credit card account when he complained to NewDay about its actions in relation to a previous credit card. He wants negative information removed from his credit file. What happened Mr G had... (3 pages)View decision -
Decision Reference DRN-3444366
20 Dec 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3444366 The complaint Ms B complains that NewDay Ltd, trading as Aqua, should not have agreed her credit card application or increased her credit limit as the lending was both unaffordable and irresponsible. What happened Ms B is represented in this complaint. However, for the sake of ... (5 pages)View decision