We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN8921499
24 Jun 2020 NewDay Ltd Not upheldBanking and creditComplaintMrs C has complained that NewDay Ltd won’t refund a payment she made after being scammed.BackgroundMrs C responded to a text message, which appeared to come from Google. It said that as she’d been a longstanding customer, she was eligible to enter into a prize draw for a phone. Al... (2 pages)View decision -
Decision Reference DRN5336605
6 Mar 2019 NewDay Ltd UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1997. Mr S says NewDay Ltd mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the circumstance... (2 pages)View decision -
Decision Reference DRN-3061500
14 Jul 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3061500 The complaint Mr L complains about the actions of NewDay Ltd when he was tricked into making payments on his credit card as a result of a scam. What happened In 2015 Mr L came across a merchant I’ll refer to as ‘A’. At A’s request Mr L made fifteen payments from his NewDay cred... (3 pages)View decision -
Decision Reference DRN4692180
17 Jul 2015 NewDay Ltd UpheldBanking and creditMr B complains that NewDay Ltd has failed to settle his complaint on the terms it agreed with him over seven months ago. As a result, he’s been caused significant extra inconvenience trying to sort things out. And he’s concerned about information still showing on hi... (2 pages)View decision -
Decision Reference DRN-1913910
25 Jun 2020 NewDay Ltd UpheldInsuranceThe complaint Mr N has complained that NewDay Ltd (NewDay) mis-sold him a payment protection insurance (PPI) policy which he took out alongside his credit card. What happened Mr N took out his credit card and the PPI policy in March 2003. Mr N has now complained that the PPI was mis-sold, ... (3 pages)View decision -
Decision Reference DRN-3627618
24 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3627618 The complaint Miss A complains that NewDay Ltd was irresponsible in its lending to her. What happened Miss A was provided with an Aqua branded credit card, which had an initial credit limit of £600, in July 2014. The credit limit on this account was increased on three occasions... (4 pages)View decision -
Decision Reference DRN-4922655
24 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4922655 The complaint Mr H complains that NewDay Ltd irresponsibly lent to him. What happened Mr H was approved for two NewDay credit cards which I will refer to as A and B. I have detailed the initial credit limits and the credit increases for A below. Card A – approved October 20... (5 pages)View decision -
Decision Reference DRN-3046167
15 Feb 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3046167 The complaint Miss T complains that NewDay Ltd, trading as Argos Classic Credit Card (“NewDay”), failed to carry out appropriate affordability checks before approving credit, and subsequent credit limit increases. What happened Between 2011 and 2019 Miss T applied for and was a... (5 pages)View decision -
Decision Reference DRN-3825857
29 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3825857 The complaint Mrs R complains that NewDay Ltd (‘NewDay’) irresponsibly gave her a credit card account and credit limit increases that she couldn’t afford. What happened In January 2020, Mrs R applied for a credit card account with NewDay. She was given an initial credit limit o... (2 pages)View decision -
Decision Reference DRN-3701347
14 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3701347 The complaint Mr M complains that NewDay Ltd have irresponsibly lent to him. Mr M is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr M himself. What happened Mr M ... (5 pages)View decision
