We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2568 results
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Decision Reference DRN-3771532
7 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3771532 The complaint Mr I complains that NewDay Ltd trading as Marbles unfairly recorded a default and arrears. He’s also unhappy that he’s received letters despite being in a debt management plan. What happened Mr I held a Marbles credit card. He experienced financial difficulties an... (2 pages)View decision -
Decision Reference DRN5189718
26 Nov 2019 NewDay Ltd UpheldBanking and creditMrs K complains that NewDay Ltd changed her address without her knowledge or consent and then sent a replacement card and personal identification number (PIN) to that address. This allowed her account to be used for transactions, which she says she didn’t make or authorise.backgroundMrs K ... (3 pages)View decision -
Decision Reference DRN-4985004
27 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4985004 The complaint Mr A, through a representative, says NewDay Ltd irresponsibly lent to him. What happened Mr A took out a credit card from NewDay on 9 April 2022. He was given a credit limit of £450. On 11 July 2022 the limit was increased to £1,450 and on 14 November 2022 to £... (3 pages)View decision -
Decision Reference DRN-4911618
20 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4911618 The complaint Mr W complains that NewDay Ltd didn’t do enough to assist him in recovering money he paid on his credit card for a seafood meal. The transaction in dispute was paid for by Mr W’s wife, as a secondary card holder. Mr W is also being assisted in bringing this co... (4 pages)View decision -
Decision Reference DRN-5885347
23 Oct 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5885347 The complaint Miss S complains that NewDay Ltd, trading as Marbles, lent to her irresponsibly. What happened Miss S held a credit card with NewDay; I’ve set out the lending history below: Date Event Limit (£) 1 August 2021 Account opened £25012 August 2022 Credit Limit Inc... (4 pages)View decision -
Decision Reference DRN4774822
25 Jul 2017 NewDay Ltd UpheldInsurance (excluding PPI)Mr A complains he was mis-sold a card protection policy in September 2003 by a business that NewDay Ltd is responsible for.backgroundMr A was sold a card protection policy in connection with his credit card in September 2003. He says he wasn’t given all the informa... (4 pages)View decision -
Decision Reference DRN-4366038
12 Dec 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4366038 The complaint Mr M complains that NewDay Ltd (NewDay) declined to increase the limit on his NewDay credit card. He would like the limit increased What happened The details of this complaint are well known to both parties so I won’t repeat them again here, instead I will focus o... (2 pages)View decision -
Decision Reference DRN1880094
14 Apr 2020 NewDay Ltd UpheldBanking and creditMr S complains that NewDay Ltd (“NewDay”) have recorded a default on his credit file instead of a partial settlement.backgroundMr S fell into difficulties repaying the debt on a credit card provided to him by NewDay. They defaulted his account and reported the default to his credit file in... (3 pages)View decision -
Decision Reference DRN9009038
14 Mar 2017 NewDay Ltd Not upheldBanking and creditMr N complained that NewDay had registered a default on his credit file without first sendinghim a default notice. He wants the default removed and more compensation.backgroundI issued a provisional decision on this complaint.On 15 September 2016, NewDay sent a lett... (3 pages)View decision -
Decision Reference DRN-4780617
3 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4780617 The complaint Miss H complains that NewDay Ltd have acted irresponsibly by issuing her with a credit card and increasing her limit several times. What happened Miss H has a NewDay credit card and is struggling to make the minimum payment. Her minimum payment is less than the in... (5 pages)View decision