We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-4852946
26 Jun 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4852946 The complaint Mr D complains that NewDay Ltd trading as John Lewis Credit Card has prevented his bank carrying out account checks. What happened Mr D says he tried to set up a payment to NewDay for his credit card account. He says his bank gave him a warning that the account he... (2 pages)View decision -
Decision Reference DRN-3054116
17 Sep 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3054116 The complaint Miss C complains that NewDay Ltd (NewDay) lent to her irresponsibly. What happened In November 2016, Miss C asked for a marbles card from NewDay – it was agreed with a limit of £300. Further increases were offered and put in place: NewDay gave a COVID19 payment ho... (4 pages)View decision -
Decision Reference DRN4916939
29 Apr 2019 NewDay Ltd Not upheldBanking and creditMr D’s unhappy that NewDay Ltd sold his account to a third party. background Mr D says he agreed with NewDay to make six monthly £100 payments to get his credit card account back within its limit. But in the fourth month he found out his account wasn’t accessible,... (2 pages)View decision -
Decision Reference DRN3494539
8 May 2018 NewDay Ltd Not upheldBanking and creditMs J is unhappy that NewDay Ltd (“NewDay”) is going to cancel her store card because of the amount of time since she last used it. She thinks she should be able to choose how often she uses the card. backgroundMs J took out a store card in 2010. The card is for ... (2 pages)View decision -
Decision Reference DRN8330374
18 May 2015 NewDay Ltd UpheldBanking and creditMiss W complains NewDay Ltd will not refund payments she has made for furniture which is not fit for purpose.background Miss W has a credit card issued by NewDay and a credit card issued by a third party.In 2014 Miss W bought a sofa using her third party credi... (2 pages)View decision -
Decision Reference DRN-4652080
9 May 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4652080 The complaint In summary, Mr S complains that NewDay Ltd trading as Aqua, blocked his credit card account. He would like his account to be unblocked and is unhappy with NewDay’s security process. What happened In June 2023 Mr S opened a credit card account with NewDay. Shortly ... (2 pages)View decision -
Decision Reference DRN0180856
11 Dec 2018 NewDay Ltd UpheldBanking and creditMr Q complains about the time taken by NewDay Ltd to deal with a refund to his card account and that he was given incorrect information about this.backgroundMr Q was due a refund of £1,251.45 for an item he had previously purchased with his card. He contacted NewDay ... (2 pages)View decision -
Decision Reference DRN-4302827
21 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4302827 The complaint Mr J complains about interest applied to his credit card balance by NewDay Ltd during a balance transfer promotional period. What happened In September 2022 Mr J applied for a branded credit card with NewDay. Mr J’s explained that he wanted to take advantage of a ... (2 pages)View decision -
Decision Reference DRN-3610538
16 Aug 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3610538 The complaint Mr P complains that NewDay Ltd accepted an application for a marbles credit card which he doesn’t remember applying for. Mr P is also unhappy that NewDay Ltd didn’t call him before making its decision to hold him liable and then didn’t send him any information und... (2 pages)View decision -
Decision Reference DRN4036843
10 Jun 2016 NewDay Ltd Not upheldBanking and creditMiss W complains that the compensation NewDay Ltd has paid her isn’t enough for the distress and inconvenience it’s caused her over a partial balance transfer from her credit card account.backgroundIn November 2015 Miss W wanted NewDay to transfer part of the balance ... (2 pages)View decision
