We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN4692180
17 Jul 2015 NewDay Ltd UpheldBanking and creditMr B complains that NewDay Ltd has failed to settle his complaint on the terms it agreed with him over seven months ago. As a result, he’s been caused significant extra inconvenience trying to sort things out. And he’s concerned about information still showing on hi... (2 pages)View decision -
Decision Reference DRN-2312889
15 Dec 2020 NewDay Ltd UpheldBanking and PaymentsDRN-2312889 The complaint Miss B has complained NewDay Ltd, trading as Debenhams Storecard, is expecting her to pay for transactions she didn’t make. What happened In March 2019 Miss B took out a Debenhams credit card when she was in a store. Soon after she got sent her permanent card. At ... (3 pages)View decision -
Decision Reference DRN-5076841
11 Oct 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5076841 The complaint Mrs B has complained that NewDay Ltd didn’t fairly or reasonably deal with claims under the Consumer Credit Act 1974 (“the CCA”) in relation to a holiday product bought, in part, using her credit card. What happened In June 2016, Mrs B and Mr B purchased holida... (4 pages)View decision -
Decision Reference DRN1053840
7 Jan 2020 NewDay Ltd UpheldPayment protection insurance (PPI)It’s been agreed in this case that NewDay Ltd should accept responsibility for the complaint. To keep things simple, I’ll refer to NewDay Ltd as the seller in my decision.Mr S says NewDay Ltd mis-sold him a payment protection insurance (‘PPI’) policy on a store card.backgroundThis complain... (3 pages)View decision -
Decision Reference DRN2327772
12 May 2014 NewDay Ltd UpheldPayment protection insurance (PPI)Mr D complains about the sale of a monthly premium payment protection insurance (“PPI”) policy in connection with a credit card account in 2000. Mr D says NewDay Ltd (“NewDay”) (formerly trading as Progressive Credit Limited) mis-sold the policy. In essence Mr D complains that the opt... (4 pages)View decision -
Decision Reference DRN-1715396
21 Jul 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-1715396 The complaintMr M’s complaint about NewDay Ltd trading as Aqua (NewDay) relates to Irresponsible lending and increases in his credit limit. What happenedOur investigator’s background summary covered all the relevant facts and issues, and is known to both Mr M and NewDay, so th... (3 pages)View decision -
Decision Reference DRN-4991306
30 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4991306 The complaint Miss B says NewDay Ltd, trading as Marbles, irresponsibly lent to her. What happened Miss B applied for a credit card from NewDay in January 2021. It was approved with a limit of £600. She was then given five credit limit increases as set out below: Increase d... (4 pages)View decision -
Decision Reference DRN4099116
14 Sep 2016 NewDay Ltd UpheldPayment protection insurance (PPI)Mr M complains that he was mis-sold a monthly premium payment protection insurance (‘PPI’) policy. Although the PPI was sold by another business, as I understand it NewDay Ltd (NewDay) have accepted responsibility for the sale and so the complaint has been set up agains... (3 pages)View decision -
Decision Reference DRN-3049383
23 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3049383 The complaint Ms B complains that NewDay Ltd provided her with two credit cards which were unaffordable. What happened Ms B applied for a credit card with NewDay in March 2009. This credit card was under the Aqua brand. She was initially given a £900 credit limit. The credit li... (4 pages)View decision -
Decision Reference DRN8711704
10 Aug 2015 NewDay Ltd Not upheldBanking and creditMr W says NewDay Ltd has charged him too much interest on his Opus credit card and didn’t help him when he was having money problems.backgroundMr W opened a credit card account in 1994 with a company that sold this and similar accounts to the company now known as... (3 pages)View decision
