We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2568 results
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Decision Reference DRN0798468
15 May 2020 NewDay Ltd UpheldBanking and creditMiss S is unhappy with the credit limit increases NewDay Ltd applied to her credit card accounts. She thinks this was irresponsible lending. Miss S wants a refund of the interest and charges caused by the credit limit increases. She also wants the defaults for these accounts to be removed ... (4 pages)View decision -
Decision Reference DRN-5574470
26 May 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5574470 The complaint Miss S complains that NewDay Ltd trading as Aqua (NewDay) shouldn’t have agreed to open a credit card account and subsequently apply further credit limit increases as the lending was unaffordable. What happened In January 2023 Miss S applied for a credit card a... (4 pages)View decision -
Decision Reference DRN4487750
9 Aug 2017 NewDay Ltd Not upheldBanking and creditMrs D complains that NewDay Ltd failed to contact her when lots of transactions were processed on her card over a very short period of time.backgroundMrs D found out that her account had a large balance when she received a text telling her that her credit limit ha... (2 pages)View decision -
Decision Reference DRN0062294
9 Jul 2015 NewDay Ltd UpheldBanking and creditMs P complains that NewDay Ltd made mistakes in the administration of payments to her loan account causing her upset and inconvenience, and provided poor customer service backgroundIn October 2014 NewDay failed to collect Ms P’s monthly direct debit payment of nearly... (2 pages)View decision -
Decision Reference DRN4578604
17 Sep 2019 NewDay Ltd UpheldPayment protection insurance (PPI)Ms T complained that she was mis-sold a credit card payment protection insurance (PPI) policy. NewDay Ltd (“NewDay”) has taken responsibility for this complaint, so I’ll refer to NewDay from now on.backgroundI’ve attached my provisional decision from August 2019, which forms part of this f... (5 pages)View decision -
Decision Reference DRN9331425
31 Jan 2019 NewDay Ltd UpheldBanking and creditMrs W complains that NewDay Ltd acted irresponsibly in giving her a credit card and then increasing its limit twice within nine months.background I issued my provisional decision on this case on 20 December 2018. A copy of it is attached and it forms part of this fin... (5 pages)View decision -
Decision Reference DRN3782972
17 Apr 2014 NewDay Ltd Not upheldBanking and creditMrs F complains that NewDay Ltd (formerly Progressive Credit) increased the interest rate on her credit card without telling her. She’s also unhappy at the way NewDay handled her concerns.our initial conclusionsOur adjudicator wasn’t satisfied NewDay had given proper notice of the... (2 pages)View decision -
Decision Reference DRN-3337945
30 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3337945 The complaint Mr A complains that NewDay Ltd (trading as Opus) won’t reimburse money he lost when he says he fell victim to a binary options investment scam. What happened Mr A came across a binary options company called Golden Markets online. He contacted them and was promised... (4 pages)View decision -
Decision Reference DRN0813931
23 Mar 2021 NewDay Ltd Not upheldBanking and creditMr C complains that NewDay Ltd lent to him in an irresponsible manner when it approved his application for a credit card in May 2014, and then increased his credit limit four months later. background The background to this complaint was set out in the provisional decision I issued in Febru... (4 pages)View decision -
Decision Reference DRN-3911007
19 Jan 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3911007 The complaint Mr T complains that NewDay Ltd trading as Amazon Platinum MasterCard unfairly declined a payment he tried to make. What happened Mr T opened an Amazon branded credit card with NewDay in December 2021. NewDay sent Mr T a credit card that required activation before ... (3 pages)View decision