We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-5036835
23 Sep 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5036835 The complaint Miss C has complained about a default that was recorded on her credit file, in connection with the credit card account she held with NewDay Ltd, trading as Marbles. What happened Miss C took out a credit card with NewDay in February 2018. Unfortunately, she the... (2 pages)View decision -
Decision Reference DRN9336267
10 Mar 2020 NewDay Ltd UpheldBanking and creditMiss N complains that NewDay Ltd gave her incorrect information about three refunded transactions and has miscalculated the amount she owed.backgroundMiss N says she received three refunds for purchases of £3.98, £20 and £78 in around October/November 2018. She says NewDay didn’t credit he... (2 pages)View decision -
Decision Reference DRN-3169391
24 Jan 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3169391 The complaint Miss L complains that NewDay Ltd irresponsibly increased the credit limit on her account to unaffordable levels. She also complains that NewDay suspended the use of her account when she brought her complaint. What happened Miss L says the NewDay account was opened... (3 pages)View decision -
Decision Reference DRN8715112
23 Nov 2016 NewDay Ltd Not upheldBanking and creditMiss M complains about the poor service she received from NewDay Ltd in relation to her credit card. She thought she’d closed her account but then she received demands for payments after debits were wrongly applied to it.backgroundMiss M made a claim for a refund o... (2 pages)View decision -
Decision Reference DRN-3600243
24 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3600243 The complaint Mr H complains that NewDay Ltd trading as Aqua gave him a credit card when it should have known he wouldn’t be able to repay what he borrowed. What happened Mr H applied for a credit card in December 2018. He told NewDay that he was employed and earning £27,000 a ... (3 pages)View decision -
Decision Reference DRN6019964
12 May 2015 NewDay Ltd Not upheldBanking and creditMr S complains that NewDay Ltd has wrongly allowed him to exceed his credit limit and charged a fee. backgroundMr S has said NewDay has allowed transactions which have taken him over his credit limit and it should not do this. He wants NewDay only to authorise transa... (2 pages)View decision -
Decision Reference DRN3928117
10 Jun 2015 NewDay Ltd Not upheldBanking and creditMrs S complains that NewDay Ltd will not send her a cheque for the credit balance on her account.backgroundMrs S had a store card which was taken over by NewDay in 2014. The business wrote to Mrs S and told her that there was a credit balance of £1.90 and asked ... (1 page)View decision -
Decision Reference DRN7353265
15 May 2018 NewDay Ltd Not upheldBanking and creditMr S complains about the fees charged by NewDay Ltd when he bought bitcoin.backgroundMr S has had a credit card with NewDay since 2014. And he’s unhappy NewDay charged cash advance fees when he used his card to buy bitcoin.NewDay says the terms and conditions of M... (2 pages)View decision -
Decision Reference DRN-4230574
6 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4230574 The complaint Mrs M complains that NewDay Ltd trading as House of Fraser (‘NewDay’) irresponsibly gave her a credit card account and credit limit increases that she couldn’t afford. What happened In May 1993, Mrs M applied for a credit card account with NewDay who were trading ... (3 pages)View decision -
Decision Reference DRN0299528
31 Jul 2019 NewDay Ltd Not upheldBanking and creditMiss G complains that NewDay Ltd mismanaged her Aqua credit card account after a payment break. backgroundMiss G has an Aqua credit card, issued by NewDay. Due to a temporary change in her circumstances, she agreed a payment break for two months, ending at the end of November 2018. During ... (2 pages)View decision
