We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN4650052
24 Oct 2018 NewDay Ltd Not upheldBanking and creditMiss R complains that NewDay Limited won’t refund to her the money that she paid for two extra wide carpet to carpet door bars. Her complaint is made against NewDay under section 75 of the Consumer Credit Act 1974.background Miss R used her NewDay credit card in Sep... (2 pages)View decision -
Decision Reference DRN1534526
29 Sep 2017 NewDay Ltd Not upheldBanking and creditMrs M made £5,000 payment on her NewDay Ltd credit card to buy building materials for her builder to use. She says the building work wasn’t completed on time so there was a breach of contract. She’s unhappy that NewDay won’t refund her for the building work under... (3 pages)View decision -
Decision Reference DRN-5957208
20 Nov 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5957208 The complaint Mr R complains NewDay Ltd didn’t do enough to help get a refund for a transaction made on his credit card. What happened In April 2024, Mr R booked and paid for a hotel stay through a comparison site I’ll call “B”. Mr R paid for this with his NewDay credit car... (5 pages)View decision -
Decision Reference DRN-3111527
29 Oct 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3111527 The complaint Mr G complains NewDay Ltd (NewDay) provided poor customer service and failed to send him his credit card statements, resulting in late fees being charged to his credit card account. What happened Mr G says in November 2020 charges were made to his credit card acco... (3 pages)View decision -
Decision Reference DRN-4832499
1 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4832499 The complaint Mr M complained that a payment he made to his NewDay Ltd (“NewDay”) credit card account went missing. What happened Mr M made a payment of £75 to NewDay on 22 March 2023, but the money never reached his NewDay credit card account. Mr M says that he contacted NewDa... (2 pages)View decision -
Decision Reference DRN-4521984
19 Dec 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4521984 The complaint Mr D complains about difficulties making a payment via NewDay Ltd trading as Pulse’s app. Mr D also complains that NewDay unfairly recorded Query Markers (Q markers) on his credit file when he raised a complaint. What happened The background to this complaint and ... (4 pages)View decision -
Decision Reference DRN-1672717
20 Apr 2020 NewDay Ltd UpheldBanking and PaymentsDRN-1672717The complaintMr A complains that NewDay Ltd didn’t change the due date for his credit card payments after he’d requested this several times. What happenedIn July 2019, Mr A asked NewDay to change the due date for his credit card payments. He said he’d been out of work and had re... (2 pages)View decision -
Decision Reference DRN0798468
15 May 2020 NewDay Ltd UpheldBanking and creditMiss S is unhappy with the credit limit increases NewDay Ltd applied to her credit card accounts. She thinks this was irresponsible lending. Miss S wants a refund of the interest and charges caused by the credit limit increases. She also wants the defaults for these accounts to be removed ... (4 pages)View decision -
Decision Reference DRN-1383150
27 May 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-1383150 ComplaintMr J complains that NewDay Ltd failed to contact him after it reversed a payment to his account and then did not collect his direct debits. BackgroundMr J had a credit card account with NewDay. On 1 February 2019 an amount was credited to the account in error. As a res... (3 pages)View decision -
Decision Reference DRN-5222876
27 Jan 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5222876 The complaint Mr S complains that NewDay Limited declined his applications for a credit card. What happened Mr S made multiple applications to NewDay for a credit card account which were declined, even though he has two active credit card accounts with NewDay. He complained ... (2 pages)View decision