We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN-2749514
28 Apr 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2749514 The complaint Ms R is unhappy that NewDay Ltd increased the credit limit on her account when such an increase was unaffordable for her. What happened In February 2019 Ms R opened a credit account with NewDay. The credit account had an initial credit limit of £450. Ms R has conf... (3 pages)View decision -
Decision Reference DRN-3615902
2 Sep 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3615902 The complaint Mr G complains about the way that NewDay Ltd dealt with his applications for credit cards and the dealings with his accounts. What happened Mr G applied for three credit cards with NewDay, along with a number of credit limit increases over the course of three and ... (4 pages)View decision -
Decision Reference DRN2988351
15 Apr 2016 NewDay Ltd UpheldBanking and creditMrs B complains that NewDay Ltd recorded late payment markers on her credit file after it failed to update her address. background Mrs B says that she checked her credit report in October 2015 and realised that two late payment markers had been added by NewDay. Mrs B ... (2 pages)View decision -
Decision Reference DRN-2964750
4 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2964750 The complaint Ms E complains about NewDay Ltd trading as Amazon MasterCard and their decision to approve several credit card applications. She also complains about the credit limit increases applied on these accounts. What happened Ms E was provided with five different credit a... (5 pages)View decision -
Decision Reference DRN-3319827
25 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3319827 The complaint Mr C says NewDay Ltd allowed him to access borrowing on his credit card account after he explained his mental health was impacting his spending and behaviour at the time. He’s also unhappy he was led to believe his account wouldn’t be defaulted but it was. Mr C is... (5 pages)View decision -
Decision Reference DRN-5537049
1 Jul 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5537049 The complaint Mr G complains that NewDay Ltd trading as Marbles lent to him irresponsibly. What happened In May 2022 Mr G applied for a credit card with NewDay. NewDay approved the application and gave Mr G a credit card with a credit limit of £900. Mr G complained that NewD... (3 pages)View decision -
Decision Reference DRN7982123
29 Jun 2015 NewDay Cards Ltd UpheldBanking and creditMrs K complains that NewDay Cards Limited is requiring her to repay the outstanding debt on a Debenhams credit card. She says she did not use the credit card and is not liable for the debt.Mrs K is represented in her complaint by her daughter, Ms D. backgroundMrs K ap... (2 pages)View decision -
Decision Reference DRN-5087633
7 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5087633 The complaint Mr B complains that NewDay Ltd are charging him too much interest on his credit card account. What happened Mr B holds a credit card account with NewDay. The account is in persistent debt. In April 2024 NewDay placed the account in a 48 month PayDown plan and p... (3 pages)View decision -
Decision Reference DRN-2736519
8 Apr 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2736519 The complaint Ms B complained because NewDay Ltd refused to refund her for a £499 transaction on her credit card, which she said she didn’t authorise. What happened At around 4pm on 24 August 2020, a £449 purchase was made at a shop, using Ms B’s NewDay credit card and PIN. On ... (3 pages)View decision -
Decision Reference DRN-3894992
10 May 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3894992 The complaint Ms T complains because she believes NewDay Ltd retook a sum of money from her that had previously been refunded to her credit card account. What happened Ms T had a credit card issued by NewDay. She cleared her balance in full every month via direct debit. In Janu... (3 pages)View decision