We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN-4218924
2 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4218924 The complaint Mr B is unhappy with the service he received from NewDay Ltd after it gave him notice that it planned to discontinue the brand of credit card he had. He says NewDay made it difficult for him to opt in for the ‘Pulse’ card before the deadline. What happened Mr B ha... (3 pages)View decision -
Decision Reference DRN-5305030
3 Feb 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5305030 The complaint Mr S complains that NewDay Ltd erroneously accepted a fraudulent credit card application made in his name without his knowledge or consent, which has caused him financial loss and distress and inconvenience. What happened The background to this complaint is we... (4 pages)View decision -
Decision Reference DRN-5470804
10 Apr 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5470804 The complaint Miss F complains that NewDay Ltd have irresponsibly lent to her. What happened Miss F was approved for an NewDay credit card (which I will refer to as A in this decision), in April 2019 with a credit limit of £300. I have detailed the credit limit changes below... (4 pages)View decision -
Decision Reference DRN4099116
14 Sep 2016 NewDay Ltd UpheldPayment protection insurance (PPI)Mr M complains that he was mis-sold a monthly premium payment protection insurance (‘PPI’) policy. Although the PPI was sold by another business, as I understand it NewDay Ltd (NewDay) have accepted responsibility for the sale and so the complaint has been set up agains... (3 pages)View decision -
Decision Reference DRN-4848203
12 Jun 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4848203 The complaint Mr G complains NewDay Limited has not met its obligations in regard to a transaction he made on his credit card to have an extension and associated works. What happened In November 2022 Mr G used his NewDay credit card to pay £1000 to ... (6 pages)View decision -
Decision Reference DRN4036843
10 Jun 2016 NewDay Ltd Not upheldBanking and creditMiss W complains that the compensation NewDay Ltd has paid her isn’t enough for the distress and inconvenience it’s caused her over a partial balance transfer from her credit card account.backgroundIn November 2015 Miss W wanted NewDay to transfer part of the balance ... (2 pages)View decision -
Decision Reference DRN-3536405
13 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3536405 The complaint Mr B complains that NewDay Ltd have irresponsibly lent to him. What happened Mr B was approved for two NewDay credit cards which I will refer to as A and B. NewDay increased the credit limits on both cards, which I have detailed below. Card A – approved December 2... (6 pages)View decision -
Decision Reference DRN-3169391
24 Jan 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3169391 The complaint Miss L complains that NewDay Ltd irresponsibly increased the credit limit on her account to unaffordable levels. She also complains that NewDay suspended the use of her account when she brought her complaint. What happened Miss L says the NewDay account was opened... (3 pages)View decision -
Decision Reference DRN-3669632
26 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3669632 The complaint Mrs H complains that NewDay Ltd provided her with two credit cards and increased the limit on both without adequately checking that she could afford any repayments. What happened Mrs H applied for and was provided with two credit cards by NewDay. The cards and dat... (5 pages)View decision -
Decision Reference DRN-2691821
17 Mar 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2691821 The complaint Mr F complains about an account he held with NewDay Ltd. What happened On 12 February 2021 I issued my provisional decision on this case. I came to a different outcome to our investigator, and so I wanted to give both parties a chance to respond. I have copied my ... (3 pages)View decision