We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
-
Decision Reference DRN9542052
16 Nov 2018 NewDay Ltd Not upheldBanking and creditMr W complains about the way that NewDay Ltd dealt with him and the problems he was experiencing.backgroundMr W has a balance on a credit card provided by NewDay. And when he missed making some of the required monthly payments to it, he was charged fees and intere... (2 pages)View decision -
Decision Reference DRN-2706601
6 Apr 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2706601 The complaint Miss H is unhappy that NewDay Ltd, trading as Marbles, have recorded missed payments on her credit file. What happened Miss H has a credit account with NewDay. In February 2020, Miss H didn’t make the minimum payment that was due on the account. This resulted in M... (2 pages)View decision -
Decision Reference DRN-5036589
23 Sep 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5036589 The complaint Miss F says NewDay Ltd irresponsibly lent to her. What happened Miss F took out a credit card from NewDay in November 2018. She was given a £450 limit. This was increased five times to reach £5,600 in October 2021. Miss F says if NewDay had properly checked her... (3 pages)View decision -
Decision Reference DRN6771782
23 Aug 2018 NewDay Ltd UpheldBanking and creditMrs D is unhappy because she says that NewDay Ltd has lent money to her irresponsibly. backgroundMrs D took out a credit card in 2011. She was initially given a credit limit of £1000 but that’s now increased to £6500. She says that she was living off her state pen... (2 pages)View decision -
Decision Reference DRN-2971706
9 Sep 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2971706 The complaint Mr K complains that NewDay Ltd (“NewDay”) is holding him liable for an online transaction which he says he didn’t make or otherwise authorise. What happened The circumstances of this complaint are well known to both parties, so I won’t repeat them all again here i... (3 pages)View decision -
Decision Reference DRN-3234743
4 Jan 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3234743 The complaint Mr D complains that NewDay Ltd was irresponsible when it opened a credit card account for him in June 2015, and then increased the credit limit from £600 to £1,500 in September 2015. Mr D said his financial situation was already extremely poor before this. What h... (3 pages)View decision -
Decision Reference DRN7998459
23 Jan 2020 NewDay Ltd UpheldBanking and creditMr P has complained that NewDay Ltd didn’t carry out adequate affordability checks when it gave him a credit card and increased the credit limit a number of times. He’s also unhappy that NewDay refused to freeze and refund interest. background NewDay first gave Mr P the credit card in 2008... (2 pages)View decision -
Decision Reference DRN-3268752
26 Apr 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3268752 The complaint Miss H complains that NewDay Ltd incorrectly recorded missed payments on her credit file after she made the payments due under her repayment plan. What happened Miss H is in a repayment plan after falling into financial difficulties. She says she contacted the com... (2 pages)View decision -
Decision Reference DRN-3501907
21 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3501907 The complaint Mr C has complained that NewDay Ltd irresponsibly lent to him. He says he was provided with credit that he couldn’t afford and he lost out as a result. What happened Mr C opened a credit card account with NewDay in March 2019. His credit limit was initially £250. ... (4 pages)View decision -
Decision Reference DRN-4730674
24 Apr 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4730674 The complaint Mr D says NewDay Ltd irresponsibly lent to him. What happened Between January 2021 and March 2023 Mr D took out four credit cards from NewDay. He complained to the lender in December 2023. It upheld his complaint about the last two cards (cards 3 and 4) that it ga... (3 pages)View decision