We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2123 results
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Decision Reference DRN-5047343
18 Oct 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5047343 The complaint Mr B, who is represented by a professional representative (“PR”) complains that NewDay Ltd was irresponsible when it increased the limit on his credit card account. What happened Mr B took out a credit card with NewDay in September 2016 and was granted the foll... (3 pages)View decision -
Decision Reference DRN-4518520
27 Mar 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4518520 The complaint Mr G complains NewDay Ltd trading as Aqua have unfairly defaulted his credit card account. What happened In November 2020 Mr G contacted NewDay to explain he was having financial difficulties. He says he was told he could make no payments for the next five months ... (3 pages)View decision -
Decision Reference DRN7315657
23 Jan 2019 NewDay Ltd UpheldBanking and creditMr O complains about the way NewDay Ltd (NewDay) handled some refunds to his Debenhams card following the cancellation of some airline tickets he’d bought. In particular he’s unhappy about the delays NewDay caused and the lack of updates he received, which he says has ca... (3 pages)View decision -
Decision Reference DRN-2836815
9 Jun 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2836815 The complaint Mrs G complains about NewDay Ltd’s decision to hold her responsible for transactions she says she didn’t authorise or make on her credit card. What happened The details of this case have been clearly set out by our investigator when he wrote to NewDay upholding i... (8 pages)View decision -
Decision Reference DRN3223432
12 Dec 2018 NewDay Ltd Not upheldBanking and creditMiss E’s unhappy with the way NewDay Ltd has dealt with her when she experienced financial difficulties and that it failed to answer her communications. She also says its lending wasn’t responsible by increasing her credit limit. backgroundNewDay said in its final resp... (2 pages)View decision -
Decision Reference DRN-3521678
9 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3521678 The complaint Ms P has complained that NewDay Ltd trading as Marbles Card irresponsibly lent to her. What happened Ms P was provided with a Marbles branded credit card, which had an initial credit limit of £450, in May 2019. The credit limit on this account was increased on fiv... (3 pages)View decision -
Decision Reference DRN6268857
27 Oct 2016 NewDay Ltd UpheldPayment protection insurance (PPI)Mr P says NewDay Ltd (NewDay) mis-sold him a regular premium payment protection insurance (PPI) policy to cover his credit card repayments.backgroundMr P took out a credit card in 2001. At the same time he took out a PPI policy to cover his card repayments. The poli... (3 pages)View decision -
Decision Reference DRN1838444
24 Feb 2015 NewDay Ltd UpheldPayment protection insurance (PPI)Mr Q complains that NewDay Ltd (NewDay) mis-sold him a payment protection insurance policy (PPI) with his credit card.backgroundMr Q made a postal application for a credit card in 2001. PPI was added at the same time.The PPI cost £0.75p per £100 of outstanding balance. It would’ve p... (3 pages)View decision -
Decision Reference DRN0187823
3 Jun 2015 NewDay Ltd Not upheldBanking and creditMiss H complains that a TV she bought with the assistance of finance from NewDay Ltd is faulty and she has been charged too much interest.backgroundMiss H bought a TV from a shop in 2012 on a buy now pay later credit agreement. Miss H explains that she was told i... (2 pages)View decision -
Decision Reference DRN-2873482
7 Jul 2021 NewDay Ltd UpheldBanking and PaymentsPage 1 of 8The complaint Mr O complains that NewDay Ltd, trading as Aqua and Marbles (NewDay) irresponsibly provided him with two credit cards and limit increases on those cards, which increased his debt. What happened In August 2015, Mr O applied for an Aqua branded credit card with NewDa... (8 pages)View decision
