We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
-
Decision Reference DRN8971911
29 Mar 2016 NewDay Ltd Not upheldBanking and creditMiss B complains that NewDay Ltd’s automated telephone system gave a confusing message about the balance in her account. backgroundMiss B used NewDay’s telephone system to make a payment. The automated system told her that she had funds in her account. On this assu... (2 pages)View decision -
Decision Reference DRN-5079109
27 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5079109 The complaint Mrs G complains that after NewDay Limited had approved a credit card for her, she was given credit limit increases which were too high for her to be able to use and payback. She says she could not afford the credit limit increase amounts. What happened NewDay a... (4 pages)View decision -
Decision Reference DRN-4499878
6 Dec 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4499878 The complaint Ms R complains that NewDay Ltd trading as Pulse Credit Card didn’t apply a payment she made to her credit card account. What happened In December 2022, Ms R says she made a payment of £650 from her bank account to her NewDay credit card account. Ms R says the paym... (3 pages)View decision -
Decision Reference DRN6085570
17 Jun 2016 NewDay Ltd Not upheldBanking and creditMs D complained about NewDay Ltd. She said:-She’d completed online queries which NewDay hadn’t replied to;-When she spoke to NewDay, the advisor was argumentative. backgroundIn December 2015, Ms D’s NewDay card was rejected in one shop, but then accepted in two other... (2 pages)View decision -
Decision Reference DRN-1142334
31 Mar 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-1142334The complaintMr L complains about Newday Limited’s (“Newday”) handling of a missing payment.What happenedMr L had a credit card with Newday. He paid £746.15 towards the balance on 1 July 2019. Mr L was then notified by text that he had missed a payment. The payment was found and... (2 pages)View decision -
Decision Reference DRN0880136
22 May 2021 NewDay Ltd Not upheldBanking and creditMr C complains NewDay Ltd won’t refund a payment made on his credit card to a secondary ticket selling website (“the Website”) for concert tickets. background In December 2017, Mr C says he bought two tickets for an event which was due to take place abroad, in July 2018, on his credit card... (5 pages)View decision -
Decision Reference DRN8149850
24 Jan 2020 NewDay Ltd Not upheldBanking and creditComplaintMr W has complained that NewDay Ltd won’t refund cash withdrawals, which he says he didn’t make.BackgroundMr W has an Aqua credit card account with NewDay.On 22 January 2018, he complained to NewDay about three ATM cash withdrawals which he didn’t recognise. The transactions were ... (3 pages)View decision -
Decision Reference DRN-2725519
8 Sep 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2725519 The complaint Mrs S complains that NewDay Ltd repeatedly increased her credit limit on two credit cards. She says none of that lending was affordable and caused her financial difficulties. What happened Mrs S had two credit cards with NewDay, one opened in 2013 and the other in... (5 pages)View decision -
Decision Reference DRN4862922
2 Jun 2016 NewDay Ltd UpheldBanking and creditMiss G complains about poor customer service given by NewDay Ltd when she called to make a payment towards her account. She’s not happy with NewDay’s offer of £10 compensation.our initial conclusionsThe adjudicator said he listened to the call between Miss G and NewDay ... (2 pages)View decision -
Decision Reference DRN-3974402
20 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3974402 The complaint Mr J complains that NewDay Ltd should not have agreed his credit card applications or increased his credit limit as the lending was both unaffordable and irresponsible. What happened Mr J is represented in this complaint. However, for the sake of simplicity in thi... (4 pages)View decision