We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
-
Decision Reference DRN-3023468
7 Oct 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3023468 The complaint Mrs R complains about NewDay Ltd (“NewDay”) for recording adverse information on her credit file and for its handling of her financial difficulties. What happened Mrs R had a number of credit cards, including an Aqua credit card and a Marbles credit card operated ... (2 pages)View decision -
Decision Reference DRN-3469866
11 Jul 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3469866 The complaint Mr L complains that NewDay Limited won’t reimburse him for a payment he made on his credit card towards what he says was an investment scam. What happened In August 2019 Mr L made a payment for £4,500 on his NewDay Mastercard credit card. Mr L believed the payment... (2 pages)View decision -
Decision Reference DRN4216925
6 Aug 2020 NewDay Ltd Not upheldBanking and creditComplaintMs O complains that NewDay Ltd (trading as Aquacard) reported the wrong date of birth to the credit reference agencies and went on to block a Notice of Correction she tried to register. BackgroundMs O completed a credit card application in January 2014. Ms O’s date of birth was gi... (2 pages)View decision -
Decision Reference DRN-4780723
21 Jun 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4780723 The complaint Mrs M complains that NewDay Ltd is holding her liable for transactions she says she didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, in April and May 2023, respecti... (3 pages)View decision -
Decision Reference DRN8370498
18 Apr 2018 NewDay Ltd UpheldBanking and creditMr O has complained that he wasn’t able to use his NewDay Ltd credit card while he was overseas.backgroundMr O has a credit card provided by NewDay. The account is in his sole name but his wife has her own card on the same account. Mr and Mrs O went on holiday ... (2 pages)View decision -
Decision Reference DRN-3142009
20 Dec 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3142009 The complaint Mrs P is complaining about the way NewDay Ltd handled a chargeback claim she made regarding a transaction on her credit card. What happened Mrs P bought a holiday wedding package for her daughter and daughter’s fiancé which was provided by a travel company who I s... (3 pages)View decision -
Decision Reference DRN3066480
22 Dec 2016 NewDay Ltd UpheldBanking and creditMr S has complained that NewDay Ltd unfairly recorded adverse information on his credit file.backgroundMr S had an account with NewDay. He called to clear the balance, and paid the amount he was told was outstanding. He therefore thought the account had been repaid in... (2 pages)View decision -
Decision Reference DRN-3319577
14 Sep 2022 NewDay Ltd Not upheldConsumer CreditDRN-3319577 The complaint Miss O complains about the way NewDay Ltd trading as Debenhams (“NewDay”) dealt with refunds to her account and says that there are outstanding refunds which still need to be credited to her. What happened Miss O had a Debenhams store card account which was provid... (3 pages)View decision -
Decision Reference DRN-4975210
12 Sep 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4975210 The complaint Miss M is complaining about NewDay Ltd trading as Fluid because she says it lent irresponsibly by providing her with a credit card she couldn’t afford. What happened Miss M opened a credit card account with NewDay in March 2021. The account was set up with a cr... (4 pages)View decision -
Decision Reference DRN8535140
9 Jun 2020 NewDay Ltd Not upheldBanking and creditMr H complains that NewDay Ltd has refused to refund a payment taken by a car hire company. He says he didn’t authorise the payment on his House of Fraser Mastercard, which is issued and administered by NewDay.backgroundMr H has explained that he booked a holiday through an intermediary. T... (2 pages)View decision
