We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-4128287
7 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4128287 The complaint Mr R complains that NewDay Ltd closed his credit card account without his authority. What happened In August 2022 NewDay sent Mr R a letter via his online service advising him that there were some changes to the card he held with them. The letter explained what Mr... (2 pages)View decision -
Decision Reference DRN5893714
25 Jul 2017 NewDay Ltd Not upheldBanking and creditMr Y complains that NewDay Ltd applied interest and charges to his credit card account when it said it wouldn’t.background In September 2016 Mr Y called NewDay to say he wanted to pay off his balance. He says he was told the account would be closed, no interest a... (2 pages)View decision -
Decision Reference DRN-2971706
9 Sep 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2971706 The complaint Mr K complains that NewDay Ltd (“NewDay”) is holding him liable for an online transaction which he says he didn’t make or otherwise authorise. What happened The circumstances of this complaint are well known to both parties, so I won’t repeat them all again here i... (3 pages)View decision -
Decision Reference DRN6437769
8 Sep 2016 NewDay Ltd Not upheldBanking and creditMr T’s unhappy that NewDay Ltd has applied late payment fees to his account.backgroundMr T set up a standing order to make payments to NewDay. But the date the money was due to go out of his account was on some occasions a bank holiday. As a result the payment wa... (1 page)View decision -
Decision Reference DRN-1653786
30 Apr 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-1653786 The complaintMr M’s complaint is about a block being placed on his account. The details of this complaint are well-known to both parties, so I will not repeat them again here in detail. Instead, I will focus on giving the reasons for my decision. My findingsI’ve considered all... (2 pages)View decision -
Decision Reference DRN-3197956
4 Jan 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3197956 The complaint Mr L complains that NewDay Ltd was irresponsible in its lending to him. He wants the interest and charges on his credit cards refunded and the accounts removed from his credit file. What happened NewDay provided Mr L with two credit cards. He says that at the time... (4 pages)View decision -
Decision Reference DRN-2089053
21 Aug 2020 NewDay Ltd Not upheldInsuranceDRN-2089053 complaintThis complaint is about a credit card payment protection insurance (PPI) policy taken out in 1997. Mr F says NewDay Ltd trading as Opus (“NewDay”) mis-sold him the PPI. backgroundOur adjudicator thought Mr F’s complaint should be upheld but NewDay didn’t agree. So, the... (2 pages)View decision -
Decision Reference DRN-3080646
18 Oct 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3080646 The complaint Mr B complains of irresponsible lending by NewDay Ltd trading as Aqua. He would like any further action on his debt to be stopped pending our investigation What happened The details of this complaint are well known to both parties so I won’t repeat them again here... (2 pages)View decision -
Decision Reference DRN1409848
22 Jun 2017 NewDay Ltd Not upheldBanking and creditMiss M complains about irresponsible lending by NewDay Ltd. She feels it should have refused her application for a credit card. And not raised the limit on the card without her asking. She wants charges and interest repaid.backgroundMiss M tells us that she first obt... (2 pages)View decision -
Decision Reference DRN2321842
21 Jan 2016 NewDay Ltd UpheldBanking and creditMr W says NewDay Ltd took months to respond to him and resolve the problems he was having making online payments. And whilst his complaint has been ongoing it has unfairly defaulted his account.backgroundMr W couldn’t pay his monthly credit card bill online as there ... (2 pages)View decision
