We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
-
Decision Reference DRN-5031623
19 Mar 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5031623 The complaint Mr G holds/held a credit card account with NewDay Ltd trading as Debenhams Mastercard (“NewDay”). Mr G’s complaint is about NewDay’s refusal to reimburse him money he says he lost due to fraud. What happened The circumstances of this complaint are well known to... (4 pages)View decision -
Decision Reference DRN-2874498
14 Jul 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2874498 The complaint Mr M complains that NewDay Limited won’t refund to him the amount that he’s claimed for some building works. His wife is also involved in his complaint. What happened Mr M entered into a contact for some building work at his home which had a total price of £45,800... (3 pages)View decision -
Decision Reference DRN8171456
15 May 2019 NewDay Ltd UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out with a credit card in 1996. Mr L says NewDay Ltd mis-sold him the PPI.backgroundIn 1996 Mr L applied for a credit card. At the same time he was sold a PPI policy. The policy cost 59p for ... (3 pages)View decision -
Decision Reference DRN-3349909
3 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3349909 The complaint Mr N complains that NewDay Ltd has refused to refund transactions (made using his NewDay credit card) to a fraudulent binary options company. What happened Mr N received a call from a representative of XMarkets.com (XMarkets) who sold him an investment opportunity... (7 pages)View decision -
Decision Reference DRN-2707817
19 May 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2707817 The complaint Mr G complains that NewDay Ltd lent to him irresponsibly through two credit card accounts they gave him. He feels this led to him getting into a spiral of debt and having to go onto a debt management plan. What happened In November 2013 Mr G applied for a credit c... (4 pages)View decision -
Decision Reference DRN-2836815
9 Jun 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2836815 The complaint Mrs G complains about NewDay Ltd’s decision to hold her responsible for transactions she says she didn’t authorise or make on her credit card. What happened The details of this case have been clearly set out by our investigator when he wrote to NewDay upholding i... (8 pages)View decision -
Decision Reference DRN6055428
9 Apr 2018 NewDay Ltd Not upheldBanking and creditMs D complains about information reported by NewDay Ltd to credit reference agencies. She says she was unaware of a default and this is affecting her ability to obtain a mortgage. She asks for it to be removed.backgroundMs D took out a store card with House of Fraser ... (2 pages)View decision -
Decision Reference DRN8764850
13 Jul 2018 NewDay Ltd UpheldBanking and creditMr G complains that NewDay Ltd placed a CIFAS marker against his name.backgroundIn May 2017 NewDay wrote to Mr G to say it was removing the use of his credit card facility due to a risk review of his account. It said he should continue to make at least the mi... (1 page)View decision -
Decision Reference DRN-5097728
15 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5097728 The complaint Miss L has complained that NewDay Ltd acted irresponsibly when it approved her application for a credit card and then subsequently increased the card’s limit multiple times. Background Miss L applied for a credit card with NewDay in September 2017. Her applicat... (3 pages)View decision -
Decision Reference DRN7928837
22 Jun 2015 NewDay Ltd UpheldBanking and creditMiss A complains that she did not receive her reward vouchers from NewDay Ltd and that she received poor customer service when she complained.backgroundMiss A redeemed her points on her credit card and was expecting to receive vouchers with her November statement. Sh... (2 pages)View decision
