We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN5050257
11 Aug 2016 NewDay Ltd Not upheldBanking and creditMr A’s son complains that NewDay Ltd sent his father a threatening letter about an outstanding debt. This is the second time it’s happened and it’s affecting his father’s health.backgroundMr A opened a store card account in the mid-1990s. He’s always paid the full bala... (2 pages)View decision -
Decision Reference DRN7312285
22 Oct 2015 NewDay Ltd Not upheldBanking and creditMrs P complains that NewDay Ltd closed her store card account, but in doing so it failed to meet the statutory provisions of the Consumer Credit Act 1974. She also complains she was told her account had been sold to a third-party. But when asked to put this in writing, NewDa... (2 pages)View decision -
Decision Reference DRN-3293681
29 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3293681 The complaint Mr M complains that NewDay Ltd won’t reimburse money he lost when he says he fell victim to a binary options investment scam. What happened Mr M came across a binary options company called 72 Option online. They guaranteed profits and explained investing with them... (3 pages)View decision -
Decision Reference DRN1322549
8 May 2015 NewDay Ltd UpheldBanking and creditMs O complains about the NewDay Ltd’s customer service after it became responsible for her store card.backgroundMs O complains that NewDay didn’t tell her that it had taken over the running of her store card. She says it didn’t contact her about the outstanding debt on... (1 page)View decision -
Decision Reference DRN6735982
24 Apr 2015 NewDay Ltd UpheldPayment protection insurance (PPI)Mr G complains about the sale of a payment protection insurance (“PPI”) policy by NewDay Ltd (“NewDay”) when he took out a People’s Bank credit card.backgroundMr G applied for a credit card by post in 1996. At the same time he bought a PPI policy which would’ve paid 1... (3 pages)View decision -
Decision Reference DRN-2214160
14 Dec 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-2214160 The complaint Mr L complains that NewDay Ltd won’t refund several disputed card transactions. What happened Mr L is disputing seven card payments to a club he visited whilst on holiday in Ukraine between 5 and 22 November 2019, totalling just under £1,500. Mr L says he was on h... (3 pages)View decision -
Decision Reference DRN-4516343
15 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4516343 The complaint Mr G has complained NewDay Ltd, trading as Pulse Credit Card, charged him for transactions he didn’t make. What happened NewDay administers the Pulse credit card. Mr G started getting statements from Pulse about a credit card he supposedly held. He’d never applied... (2 pages)View decision -
Decision Reference DRN-3415872
13 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3415872 The complaint Mr P complains that NewDay Ltd trading as Amazon Classic MasterCard was irresponsible in increasing the credit limit of his credit card account. What happened Mr P opened a credit card account with NewDay in July 2019 with a credit limit of £500. In August 2020 hi... (3 pages)View decision -
Decision Reference DRN2320461
11 Aug 2015 NewDay Ltd UpheldBanking and creditMrs D complains about expense, stress and inconvenience she suffered when NewDay Ltd didn’t add a payment to her credit card account.our initial conclusionsOur adjudicator felt that fair compensation was £100. NewDay disagreed so the complaint has been passed to me for a final dec... (2 pages)View decision -
Decision Reference DRN8547800
20 Oct 2014 NewDay Ltd UpheldPayment protection insurance (PPI)Mr A says NewDay Ltd (“NewDay“) mis-sold him a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a credit card PPI policy taken out in November 2003. The policy was added to Mr A’s credit card account when he applied for the card through the post. Our ad... (2 pages)View decision
