We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2421 results
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Decision Reference DRN5704786
29 Jul 2016 NewDay Ltd Not upheldBanking and creditMr M complains that NewDay Ltd didn’t process his payments to his credit card account properly and didn’t handle his complaint satisfactorily.backgroundMr M made payments through the faster payments system to his credit card account on 26 December 2015 and 27 February... (2 pages)View decision -
Decision Reference DRN5965077
25 Jan 2019 NewDay Ltd Not upheldBanking and creditMiss M complains about interest rate increases on her credit card account with NewDay Ltd.backgroundMiss M has a credit card account with NewDay which she took out in 2014. On three occasions, NewDay increased the interest rate they apply to balances on that account.M... (2 pages)View decision -
Decision Reference DRN-3117983
13 Jan 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3117983 The complaint Mrs G complains NewDay Ltd wrongly declined a claim she brought under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened Mrs G met with a company I’ll call “R” on 19 March 2017, with a view to getting out of her timeshare with a holiday club I will ... (4 pages)View decision -
Decision Reference DRN-3943620
3 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3943620 The complaint Miss L complains that NewDay Ltd irresponsibly lent to her on a credit card. What happened In September 2015 Miss L applied for an ‘Aqua’ credit card account with NewDay, and initially an opening credit limit of £250 was approved. Over the next four years the limi... (3 pages)View decision -
Decision Reference DRN2659934
18 Sep 2017 NewDay Ltd Not upheldBanking and creditMr M feels that Newday Limited (“Newday”) has treated him unfairly in relation to a transaction which it is holding him accountable for.backgroundMr M complains that he has been held accountable for a transaction with an online shop for goods. Mr M accepts there was a... (2 pages)View decision -
Decision Reference DRN4278898
25 Oct 2018 NewDay Ltd UpheldBanking and creditMiss V’s unhappy that NewDay Ltd closed her store card account. She wants it reinstated and compensation.backgroundNewDay said that it’d told Miss V that if she didn’t use her store card it would close her account due to inactivity. This was in line with the account’... (2 pages)View decision -
Decision Reference DRN-4159374
4 Jul 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4159374 The complaint Mr G complains that NewDay Ltd trading as Amazon Platinum Credit Card gave him incorrect information which resulted in him missing out on a rebranded credit card and his account being closed. What happened Mr G received correspondence from NewDay that they were re... (2 pages)View decision -
Decision Reference DRN0652397
29 Aug 2017 NewDay Ltd UpheldBanking and creditMiss C is unhappy with the way NewDay Ltd administered her credit card account.background Miss C said NewDay made a number of mistakes on her account. It’d failed to send her a new card when her old one expired. And she’d lost out on spending points while she waited... (2 pages)View decision -
Decision Reference DRN-4506156
7 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4506156 The complaint Mr C is unhappy that NewDay Ltd trading as John Lewis Partnership Card declined his request for a credit limit increase and refused to tell him why. What happened Mr C opened an account with NewDay in August 2022 with a credit limit of £3000. In 2023 Mr C contacte... (2 pages)View decision -
Decision Reference DRN0006324
7 Feb 2019 NewDay Ltd Not upheldBanking and creditMs D complains that NewDay Ltd told her she could open a number of credit card accounts but then it suspended the accounts and assumed Ms D was the victim of fraud. Ms D is being helped in her complaint by her son.backgroundMs D says she had existing NewDay acco... (2 pages)View decision
