We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN4997388
10 Jul 2017 NewDay Ltd Not upheldBanking and creditMr H’s complaint is that NewDay Ltd (“NewDay”) is holding him liable to spending on a credit card account that he didn’t make.backgroundIn December 2016, Mr H made an online application for a credit card. But he says he presumed he hadn’t been accepted, and he never ... (2 pages)View decision -
Decision Reference DRN9139595
12 Nov 2019 NewDay Ltd Not upheldBanking and creditMiss B has complained about the amount NewDay Ltd say she owes on her credit card.backgroundMiss B has a credit card with NewDay. Up to February 2019 she paid the full outstanding balance shown on her statement every month.At the end of November 2018 there was an outstanding balance on Mis... (2 pages)View decision -
Decision Reference DRN2320461
11 Aug 2015 NewDay Ltd UpheldBanking and creditMrs D complains about expense, stress and inconvenience she suffered when NewDay Ltd didn’t add a payment to her credit card account.our initial conclusionsOur adjudicator felt that fair compensation was £100. NewDay disagreed so the complaint has been passed to me for a final dec... (2 pages)View decision -
Decision Reference DRN-2570303
6 Apr 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2570303 The complaint Mr O complains that NewDay Ltd unfairly refused the claim he brought under section 75 of the Consumer Credit Act 1974. This was in relation to unfair charges that had allegedly been charged to his credit card. He wants compensation for consequential losses. What h... (2 pages)View decision -
Decision Reference DRN7928837
22 Jun 2015 NewDay Ltd UpheldBanking and creditMiss A complains that she did not receive her reward vouchers from NewDay Ltd and that she received poor customer service when she complained.backgroundMiss A redeemed her points on her credit card and was expecting to receive vouchers with her November statement. Sh... (2 pages)View decision -
Decision Reference DRN8971911
29 Mar 2016 NewDay Ltd Not upheldBanking and creditMiss B complains that NewDay Ltd’s automated telephone system gave a confusing message about the balance in her account. backgroundMiss B used NewDay’s telephone system to make a payment. The automated system told her that she had funds in her account. On this assu... (2 pages)View decision -
Decision Reference DRN-3335840
31 Mar 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3335840 The complaint Mr M complains that his credit card provider, NewDay Ltd, hasn’t done enough to help him to recover money he paid to a third party as a result of a scam. What happened Mr M is registered as a clinically vulnerable person. He had an online profile with an acting an... (2 pages)View decision -
Decision Reference DRN-3386857
21 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3386857 The complaint Mr A complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to XMarkets using his NewDay (Debenhams) Mastercard credit card. Mr A says that XMarkets were operating a scam and stole his money. What happened The circumstances of this complaint ... (6 pages)View decision -
Decision Reference DRN8197198
25 Jan 2019 NewDay Ltd Not upheldBanking and creditMr L is unhappy with how NewDay Ltd dealt with his credit card account. He feels a 0% money transfer wasn’t applied correctly so he paid more interest than he should have.backgroundMr L had an existing credit card with NewDay and received various promotional offers f... (2 pages)View decision -
Decision Reference DRN-5217407
20 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5217407 The complaint Miss G, represented by a third party, complains that NewDay Ltd was irresponsible in its lending to her. What happened In February 2022 NewDay provided Miss G with a credit card with an initial limit of £1,200. The limit was increased to £1,500 in December 202... (3 pages)View decision
