We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2421 results
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Decision Reference DRN5546020
20 Jan 2020 NewDay Ltd Not upheldBanking and creditMr T complains that NewDay Ltd won’t refund payments made on his credit cards that he says he didn’t authorise.backgroundMr T has two credit cards with NewDay. In August and September 2018, payments were made from these accounts to two gambling companies. The total value of the payments wa... (4 pages)View decision -
Decision Reference DRN8651908
4 Jan 2017 NewDay Ltd UpheldPayment protection insurance (PPI)Ms W says NewDay Ltd (NewDay) mis-sold her a regular premium payment protection insurance (PPI) policy to cover her credit card repayments.backgroundMs W took out a credit card in 2004. At the same time she took out a PPI policy to cover her card repayments. The pol... (3 pages)View decision -
Decision Reference DRN-5208366
19 Feb 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5208366 The complaint Ms S complains that NewDay Ltd irresponsibly lent to her. What happened Ms S was approved for an NewDay credit card (which I will refer to as A in this decision), in October 2019 with a credit limit of £1,200. I have detailed the credit limit changes below: Jul... (6 pages)View decision -
Decision Reference DRN5870152
7 Jan 2015 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr Q has complained that NewDay Ltd (NewDay) mis-sold his credit card payment protection insurance (PPI) policy.backgroundMr Q purchased the insurance in connection with a credit card in 1998. The adjudicator did not uphold Mr Q’s complaint. my findingsI have considered all the availab... (2 pages)View decision -
Decision Reference DRN-4135446
1 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4135446 The complaint Ms A complains NewDay Ltd didn’t treat her fairly when it made changes to her credit card account. What happened The details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I will focus on the reasons for my decision. What... (2 pages)View decision -
Decision Reference DRN-4630311
27 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4630311 The complaint Mr T complains about the way in which NewDay Ltd communicate credit limit decreases. He feels that their communication is misleading and deceptive. Mr T isn’t disputing the credit limit decreases themselves but feels that the wording of NewDay’s letters implies th... (2 pages)View decision -
Decision Reference DRN7361894
12 Aug 2015 NewDay Ltd Not upheldBanking and creditMiss S has complained that NewDay Ltd has taken a payment of £203 from her credit card account for concert tickets which wasn’t authorised by her. backgroundMiss S called NewDay to ask about a transaction for £203 made with her credit card on 2 March 2015 for c... (2 pages)View decision -
Decision Reference DRN-3304507
11 Feb 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3304507 The complaint Mrs S is unhappy NewDay Ltd have cancelled her credit card account with them and left adverse information on her credit file. What happened The details of this complaint are well known to both parties, and were set out in my provisional decision, so I am not going... (2 pages)View decision -
Decision Reference DRN-2064166
10 Aug 2020 NewDay Ltd UpheldConsumer CreditDRN-2064166The complaintMr S complains about NewDay Ltd, trading as Opuscard, and the interest they’ve applied tohis credit card account.What happenedMr S held a credit card account with NewDay. This account charged interest on the balanceif it wasn’t paid off in full each month. In early ... (3 pages)View decision -
Decision Reference DRN4671304
17 Sep 2014 NewDay Ltd Not upheldBanking and creditMr F complains that NewDay Ltd withdrew a credit facility on his store card. backgroundMr F took out a store card with the predecessor of NewDay in 1996. The card was due to expire in July 2013. NewDay wrote to Mr F in June 2013 to tell him that it had taken a decision not to renew hi... (2 pages)View decision
