We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN7212145
11 Mar 2016 NewDay Ltd Not upheldBanking and creditMr M complains that NewDay Limited won’t refund to him the money that he paid for some flights. His complaint is made against NewDay under section 75 of the Consumer Credit Act 1974. backgroundMr M used a credit card provided by NewDay to pay £347.70 for some flights... (2 pages)View decision -
Decision Reference DRN-4236229
20 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4236229 The complaint Mr B complains about NewDay Ltd’s handling of a claim he had made under section 75 of the Consumer Credit Act 1974 in respect of a mobile phone. What happened In July 2022 Mr B used the credit card he held with NewDay to purchase a new mobile phone that included a... (3 pages)View decision -
Decision Reference DRN9592624
21 Feb 2017 NewDay Ltd UpheldBanking and creditMrs U complains that NewDay Ltd rejected her claim under Section 75 Consumer Credit Act 1974 in respect of a door.backgroundIn April 2016 Mrs U met with a salesman from a company I’ll call S who gave her a quote for a new door for some £3,300. Mrs U agreed the ... (2 pages)View decision -
Decision Reference DRN6085570
17 Jun 2016 NewDay Ltd Not upheldBanking and creditMs D complained about NewDay Ltd. She said:-She’d completed online queries which NewDay hadn’t replied to;-When she spoke to NewDay, the advisor was argumentative. backgroundIn December 2015, Ms D’s NewDay card was rejected in one shop, but then accepted in two other... (2 pages)View decision -
Decision Reference DRN-5161106
20 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5161106 The complaint Ms M has complained that NewDay Ltd, trading as Aqua (“NewDay”), irresponsibly granted her a credit card account, and subsequently increased the credit limit, which she couldn’t afford to repay. What happened Ms M took out a credit card with NewDay on 13 April... (4 pages)View decision -
Decision Reference DRN-5923106
9 Dec 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5923106 The complaint Miss R complains that NewDay Ltd (Aqua) declined her claim for a refund of a transaction made using her credit card account. What happened In September 2024, Miss R bought three mobile phones from a seller on eBay that I’ll refer to as “Y”. She paid £4,575 for... (5 pages)View decision -
Decision Reference DRN0880136
22 May 2021 NewDay Ltd Not upheldBanking and creditMr C complains NewDay Ltd won’t refund a payment made on his credit card to a secondary ticket selling website (“the Website”) for concert tickets. background In December 2017, Mr C says he bought two tickets for an event which was due to take place abroad, in July 2018, on his credit card... (5 pages)View decision -
Decision Reference DRN4464945
12 Mar 2019 NewDay Ltd UpheldBanking and creditMr W complains that NewDay Ltd won’t honour a chargeback claim he’s made for a failed watch repair. backgroundMr W has a credit card with NewDay. In November 2017 he paid for a service to his watch. But he was disappointed when the watch was returned to him with a faul... (2 pages)View decision -
Decision Reference DRN-3974335
20 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3974335 The complaint Mrs F complains that NewDay Ltd shouldn't have accepted her credit card applications and increased the credit limit on her credit card accounts as the lending was both unaffordable and irresponsible. What happened Mrs F is represented in this complaint. Howev... (5 pages)View decision -
Decision Reference DRN-4707701
28 Mar 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4707701 The complaint Miss L complains NewDay Ltd provided unclear information relating to what payments should be made towards her credit card. Miss L is also unhappy with how NewDay have been reporting her credit card to the credit reference agencies (CRAs). What happened I issued my... (7 pages)View decision