We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-3349909
3 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3349909 The complaint Mr N complains that NewDay Ltd has refused to refund transactions (made using his NewDay credit card) to a fraudulent binary options company. What happened Mr N received a call from a representative of XMarkets.com (XMarkets) who sold him an investment opportunity... (7 pages)View decision -
Decision Reference DRN-2570303
6 Apr 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2570303 The complaint Mr O complains that NewDay Ltd unfairly refused the claim he brought under section 75 of the Consumer Credit Act 1974. This was in relation to unfair charges that had allegedly been charged to his credit card. He wants compensation for consequential losses. What h... (2 pages)View decision -
Decision Reference DRN-3335840
31 Mar 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3335840 The complaint Mr M complains that his credit card provider, NewDay Ltd, hasn’t done enough to help him to recover money he paid to a third party as a result of a scam. What happened Mr M is registered as a clinically vulnerable person. He had an online profile with an acting an... (2 pages)View decision -
Decision Reference DRN0853601
9 May 2016 NewDay Ltd UpheldBanking and creditMr P complains that NewDay Ltd should’ve done more to help him when a hotel wrongly took an extra payment from his credit card when he was abroad. He’d like compensation.our initial conclusionsOur adjudicator upheld the complaint. He felt NewDay could’ve done more to h... (2 pages)View decision -
Decision Reference DRN-5217407
20 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5217407 The complaint Miss G, represented by a third party, complains that NewDay Ltd was irresponsible in its lending to her. What happened In February 2022 NewDay provided Miss G with a credit card with an initial limit of £1,200. The limit was increased to £1,500 in December 202... (3 pages)View decision -
Decision Reference DRN1862894
13 Dec 2019 NewDay Ltd Not upheldBanking and creditComplaintMrs J complains NewDay Ltd (trading as Debenhams Gold Store Card) upgraded her store card to a credit card which had different terms and conditions, without her agreement.BackgroundIn March 2018, NewDay wrote to Mrs J asking her if she wanted to upgrade her existing store card wit... (2 pages)View decision -
Decision Reference DRN-3386857
21 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3386857 The complaint Mr A complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to XMarkets using his NewDay (Debenhams) Mastercard credit card. Mr A says that XMarkets were operating a scam and stole his money. What happened The circumstances of this complaint ... (6 pages)View decision -
Decision Reference DRN-2736519
8 Apr 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2736519 The complaint Ms B complained because NewDay Ltd refused to refund her for a £499 transaction on her credit card, which she said she didn’t authorise. What happened At around 4pm on 24 August 2020, a £449 purchase was made at a shop, using Ms B’s NewDay credit card and PIN. On ... (3 pages)View decision -
Decision Reference DRN-2844726
4 Aug 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2844726 The complaint Mr M is unhappy that NewDay Ltd trading as Marbles declined his Section 75 claim. What happened Mr O purchased a car from a merchant for £2,890 (including £200 for an extended warranty) and paid for it using his Marbles credit card. Within a few weeks of Mr O purc... (3 pages)View decision -
Decision Reference DRN-3211461
6 Jan 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3211461 The complaint Ms A complains that NewDay Ltd won’t refund payments she didn’t make from her credit card account. What happened Ms A says that she ordered an item online in June 2020. This was for a sterling equivalent amount of £93.28 with a £2.75 fee on her credit card. She wa... (3 pages)View decision
