We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-5228281
7 Jan 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5228281 The complaint Mr B complains that NewDay Ltd, trading as John Lewis Partnership Card (‘NewDay’), were unreasonable to block a new card he had been sent. He says they caused him distress and inconvenience. What happened Mr B ordered a new account card from NewDay and travelle... (2 pages)View decision -
Decision Reference DRN-3735216
11 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3735216 The complaint Mrs K complains that NewDay Ltd incorrectly added a marker about her at CIFAS, the national fraud database, causing her financial difficulties and distress. What happened Mrs K explains that her accounts with other financial businesses were closed within a short s... (3 pages)View decision -
Decision Reference DRN-2140418
2 Jun 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2140418 The complaint Mr C’s unhappy that NewDay Ltd unexpectedly blocked his card payments to a merchant that he’d paid numerous times before. What happened The parties are aware of the background to this complaint. So, I won’t set it out in detail here. But, in summary, Mr C attempte... (3 pages)View decision -
Decision Reference DRN4875893
18 Dec 2015 NewDay Ltd UpheldPayment protection insurance (PPI)Mr G complains that he was mis-sold payment protection insurance (“PPI”) with his credit card. The policy was sold to him by People’s Bank, however NewDay Ltd now have responsibility for this complaint. backgroundMr G applied for a credit card by completing a postal ap... (2 pages)View decision -
Decision Reference DRN-3684497
12 Dec 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3684497 The complaint Mr T complains that NewDay Limited, trading as Aqua, won’t refund to him the amount that he was charged for a suit. What happened Mr T used his NewDay credit card to pay for a suit when he was overseas in October 2020. He says that the cost of the suit was 5,636 c... (3 pages)View decision -
Decision Reference DRN6913476
31 Jul 2018 NewDay Ltd Not upheldBanking and creditMr J is unhappy that NewDay Ltd trading as Marbles won’t write off his outstanding debt on his credit card account taken out in December 2016. Whilst experiencing financial difficulties, he submitted a Debt and Mental Health Evidence Form to them explaining that he was ... (3 pages)View decision -
Decision Reference DRN5870152
7 Jan 2015 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr Q has complained that NewDay Ltd (NewDay) mis-sold his credit card payment protection insurance (PPI) policy.backgroundMr Q purchased the insurance in connection with a credit card in 1998. The adjudicator did not uphold Mr Q’s complaint. my findingsI have considered all the availab... (2 pages)View decision -
Decision Reference DRN-2589091
19 Feb 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2589091 The complaint Mrs R complains that NewDay Ltd charged interest on her purchases, despite her paying off those purchases in full. What happened Mrs R took out a credit card with NewDay in May 2019. In February 2020, Mrs R transferred a balance on to her credit card account. NewD... (2 pages)View decision -
Decision Reference DRN-3181358
14 Dec 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3181358 The complaint Miss K complains that NewDay Ltd has registered a marker at CIFAS the national fraud database. What happened Miss K says that she had financial problems in 2016 and asked a family member to deal with her credit card. She was providing care for another relative and... (2 pages)View decision -
Decision Reference DRN6678209
31 Mar 2015 NewDay Ltd Not upheldBanking and creditMiss D complains that NewDay Ltd has not allowed her to make payments to her account. backgroundMiss D entered into a buy now pay later agreement with NewDay in 2012. This was a fixed sum loan agreement which required Miss D to make monthly payment of £13.73 for 3... (2 pages)View decision
