We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
-
Decision Reference DRN1017989
9 Sep 2015 NewDay Ltd Not upheldBanking and creditMrs D has complained that NewDay Ltd opened a store card using an incorrect spelling of her name, and that it charged her late fees. She is also unhappy about the calls it made to her requesting payment.Mrs D is represented by her husband. In this decision, I’ll ... (2 pages)View decision -
Decision Reference DRN0486320
29 Oct 2015 NewDay Ltd Not upheldBanking and creditMiss A says that a bench she purchased using her NewDay Ltd credit card wasn’t the right size.backgroundMiss A says that the supplier won’t give her a refund. She brought a complaint to NewDay but it didn’t refund her either.Our adjudicator didn’t think that NewDay ... (2 pages)View decision -
Decision Reference DRN-4721615
29 May 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4721615 The complaint Miss G complains that NewDay Ltd trading as John Lewis Partnership Card declined her application for a credit card. What happened Miss G says that she applied for a John Lewis credit card, but her application was not accepted. She says there is no reason her incom... (2 pages)View decision -
Decision Reference DRN5030710
11 Dec 2018 NewDay Ltd UpheldBanking and creditMiss O complains about the interest rate that NewDay Ltd is applying to her credit card borrowing and that it did not deal with her complaint about this.backgroundMiss O was sent a notice from NewDay dated 21 July 2017 saying that it intended to increase the interest... (2 pages)View decision -
Decision Reference DRN-4920807
22 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4920807 The complaint Mr S complains that NewDay Ltd trading as Aqua applied an incorrect amount of interest following an adjustment to his account. He says he received poor customer service when trying to resolve this issue and NewDay didn’t raise his complaint and instead added hi... (3 pages)View decision -
Decision Reference DRN7619518
1 Feb 2016 NewDay Ltd Not upheldBanking and creditMrs S complains about a number of accounts which she holds with NewDay Ltd. Her complaint relates to non-receipt of statements and discrepancies with some transactions.backgroundMrs S holds a number of accounts with NewDay Ltd. She bought complaints to this service in ... (2 pages)View decision -
Decision Reference DRN1534526
29 Sep 2017 NewDay Ltd Not upheldBanking and creditMrs M made £5,000 payment on her NewDay Ltd credit card to buy building materials for her builder to use. She says the building work wasn’t completed on time so there was a breach of contract. She’s unhappy that NewDay won’t refund her for the building work under... (3 pages)View decision -
Decision Reference DRN5773932
10 Sep 2015 NewDay Ltd Not upheldBanking and creditMrs D says that NewDay Ltd is holding her responsible for card payments that she says she didn’t make or let anyone else make. backgroundMrs D opened a Debenhams card account in September 2014. She did so to get a discount on some items she was buying at the time. ... (2 pages)View decision -
Decision Reference DRN4650052
24 Oct 2018 NewDay Ltd Not upheldBanking and creditMiss R complains that NewDay Limited won’t refund to her the money that she paid for two extra wide carpet to carpet door bars. Her complaint is made against NewDay under section 75 of the Consumer Credit Act 1974.background Miss R used her NewDay credit card in Sep... (2 pages)View decision -
Decision Reference DRN-3347198
4 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3347198 The complaint and what happened Ms L complains NewDay Ltd won’t refund the money she lost when she fell victim to a scam. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll summarise the key points and focus on giving m... (3 pages)View decision
