We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-3751205
18 Oct 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3751205 The complaint Miss C complains that NewDay Ltd trading as Marbles was irresponsible in its lending to her. What happened Miss C was provided with a Marbles branded credit card with an initial credit limit of £250 in July 2021. The credit limit was increased on two occasions: fi... (3 pages)View decision -
Decision Reference DRN6787671
15 Jan 2018 NewDay Ltd Not upheldBanking and creditMr B complains that NewDay Ltd (trading as Aqua) has made mistakes in dealing with his account after he reported a payment he did not recognise and now intends to close it.background Mr B disputed a payment on his credit card account. During the call he said he ... (2 pages)View decision -
Decision Reference DRN0437271
14 Nov 2018 NewDay Ltd UpheldBanking and creditMiss S complains that her account with NewDay Ltd incurred late payment fees and interest without her knowledge.backgroundMiss S held an account with Topshop which she hadn’t used for a long time but which was in credit due to a refund received previously. In late 2017 Mi... (2 pages)View decision -
Decision Reference DRN5921370
28 Apr 2015 NewDay Cards Ltd Not upheldBanking and creditMr K complains that NewDay Cards Limited will not refund to him the outstanding amount that he paid to an airline. backgroundMr K used his NewDay credit card in April 2014 to pay £433.95 for a ticket for a flight to another country. He did not use the ticket because ... (2 pages)View decision -
Decision Reference DRN3426042
19 Jul 2017 NewDay Ltd Not upheldBanking and creditMr R complains that he was wrongly charged by NewDay Ltd for going over the limit on his credit card and would like the charge to be refunded.backgroundMr R has a credit card account with NewDay Ltd which has a credit limit of £500. NewDay charged him when he went ov... (1 page)View decision -
Decision Reference DRN-4721615
29 May 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4721615 The complaint Miss G complains that NewDay Ltd trading as John Lewis Partnership Card declined her application for a credit card. What happened Miss G says that she applied for a John Lewis credit card, but her application was not accepted. She says there is no reason her incom... (2 pages)View decision -
Decision Reference DRN1017989
9 Sep 2015 NewDay Ltd Not upheldBanking and creditMrs D has complained that NewDay Ltd opened a store card using an incorrect spelling of her name, and that it charged her late fees. She is also unhappy about the calls it made to her requesting payment.Mrs D is represented by her husband. In this decision, I’ll ... (2 pages)View decision -
Decision Reference DRN5030710
11 Dec 2018 NewDay Ltd UpheldBanking and creditMiss O complains about the interest rate that NewDay Ltd is applying to her credit card borrowing and that it did not deal with her complaint about this.backgroundMiss O was sent a notice from NewDay dated 21 July 2017 saying that it intended to increase the interest... (2 pages)View decision -
Decision Reference DRN-4920807
22 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4920807 The complaint Mr S complains that NewDay Ltd trading as Aqua applied an incorrect amount of interest following an adjustment to his account. He says he received poor customer service when trying to resolve this issue and NewDay didn’t raise his complaint and instead added hi... (3 pages)View decision -
Decision Reference DRN1556265
23 Sep 2015 NewDay Ltd Not upheldBanking and creditMrs B complains that NewDay Ltd declined her application for credit without giving a valid reason. backgroundIn May 2015, Mrs B applied for a credit account while at a retail store. Her credit application was declined. Mrs B says she was embarrassed by this experience ... (2 pages)View decision
