We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN4091934
9 Sep 2016 NewDay Ltd UpheldBanking and creditMr M complains that NewDay Ltd told him his account would be placed on hold but this did not happen and a default was recorded. He says he was not sent notice ahead of the default being recorded. backgroundMr M has raised a previous complaint about the handling of hi... (3 pages)View decision -
Decision Reference DRN3809005
16 Apr 2019 NewDay Ltd Not upheldBanking and creditMr S complains that NewDay Ltd (“NewDay”) shouldn’t have increased his credit limit or the interest rates on his credit card as the credit was unaffordable.backgroundMr S’s credit limit, on the credit card supplied by NewDay, was adjusted as follows:date changedold lim... (2 pages)View decision -
Decision Reference DRN3658543
16 Jun 2016 NewDay Ltd Not upheldBanking and creditMiss B believes NewDay Ltd has acted unfairly by charging her late payment fees to her credit card account. She says she has paid in line with what she’d agreed and has asked for all these fees to be refunded with interest.backgroundMiss B took out a NewDay credit ... (2 pages)View decision -
Decision Reference DRN-4150059
8 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4150059 The complaint Ms B complains that NewDay Ltd lent to her irresponsibly. What happened In January 2018 Ms B applied for a Marbles Credit card. Marbles approved the application and gave Ms B a card with an initial credit limit of £900. The credit limit was increased to £2400 in J... (3 pages)View decision -
Decision Reference DRN-3494300
7 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3494300 The complaint Mr K complains that NewDay Ltd were unreasonable to reject a chargeback claim he made to them. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reasons for my decision. W... (2 pages)View decision -
Decision Reference DRN7563608
29 Jun 2016 NewDay Ltd Not upheldBanking and creditMr K complains that NewDay Ltd opened up a credit card account for him when he believed he was agreeing to a loyalty card account. He wants his credit file amended to not show the credit card being applied for.background Mr K says that he was in a store and th... (2 pages)View decision -
Decision Reference DRN7826260
10 Jan 2019 NewDay Ltd Not upheldBanking and creditMr K complains that NewDay Ltd was irresponsible in letting him have a credit card. backgroundMr K applied for a credit card in October 2013 and it was granted with a £250 limit. His application form showed he was employed earning £21,800 and he had other income of ... (2 pages)View decision -
Decision Reference DRN3768855
10 Dec 2018 NewDay Ltd UpheldBanking and creditMr A complains NewDay Ltd was irresponsible when it increased the credit limit on his Marbles credit card account.backgroundMr A applied for a credit card in April 2017 and declared an annual income of £40,000. His application was approved and he was granted a credit li... (2 pages)View decision -
Decision Reference DRN8919496
13 Aug 2014 NewDay Ltd Not upheldBanking and creditMr K complains about the actions of NewDay Ltd (formerly Progressive Credit Ltd, trading as Opus) in relation to his credit card account.backgroundIn 2003, Mr K opened an Associates credit card account. In 2005 the account was under the ownership of CitiFinancial Europe plc, with a credit... (2 pages)View decision -
Decision Reference DRN-4543999
22 Feb 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4543999 The complaint Mr C has complained NewDay Ltd are holding him liable for the debt on a credit card account which he didn’t open. What happened A credit card account was opened with AO in Mr C’s name in May 2023. This is operated by NewDay. Within the first few days of the accoun... (2 pages)View decision
