We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN8601568
3 Mar 2018 NewDay Ltd UpheldBanking and creditMr B complains about the service he received from NewDay Ltd. He wants the charges refunded and adverse findings removed from his credit file.backgroundMr B complains about the interest charged on his account with NewDay.Mr B made purchases in April and May 2017. He s... (2 pages)View decision -
Decision Reference DRN5870152
7 Jan 2015 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr Q has complained that NewDay Ltd (NewDay) mis-sold his credit card payment protection insurance (PPI) policy.backgroundMr Q purchased the insurance in connection with a credit card in 1998. The adjudicator did not uphold Mr Q’s complaint. my findingsI have considered all the availab... (2 pages)View decision -
Decision Reference DRN-3369027
3 Aug 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3369027 The complaint Mr B complains that NewDay Ltd trading as Amazon Card irresponsibly allowed him to open a credit card account which was unaffordable. What happened Mr B says the Amazon Card account was unaffordable and he shouldn’t have been allowed to open the account. He says t... (2 pages)View decision -
Decision Reference DRN5659942
9 Jun 2015 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr S complains that NewDay Ltd (“NewDay”) mis-sold him a payment protection insurance (“PPI”) policy alongside a credit card in 2001.He has told us that he did not know it had been added to his account and that he did not need it. He also thinks that it was not suita... (3 pages)View decision -
Decision Reference DRN9992521
3 May 2019 NewDay Ltd Not upheldBanking and creditMr E complains that he applied to NewDay Ltd for a credit card that earned retailer points but that he was issued with a card which didn’t earn retailer points.backgroundMr E applied for a credit card which was advertised as earning points with a retailer. When he receiv... (2 pages)View decision -
Decision Reference DRN-2138591
4 Jan 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2138591 The complaint Mr C complains that a hotel room he paid for using his Amazon credit card, issued By NewDay Ltd, wasn’t as described. What happened In February 2019 Mr C booked a hotel room through a booking website. Before making the booking, he contacted the hotel to explain th... (2 pages)View decision -
Decision Reference DRN1994858
9 Oct 2017 NewDay Ltd Not upheldBanking and creditMrs S says NewDay Ltd (trading as Marbles) agreed to increase the credit limit on her credit card but then also increased the APR twice within a short time. She feels this is irresponsible lending and unfair and she’d like the APR reduced back to the original rate.... (2 pages)View decision -
Decision Reference DRN-3626947
9 Sep 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3626947 The complaint Mr P complains that NewDay Ltd trading as Aqua rejected his chargeback request. What happened In April 2021 Mr P booked a cottage holiday from a supplier and paid using his Aqua card. The holiday was due to begin on 7 May 2021. After completing the booking, Mr P r... (3 pages)View decision -
Decision Reference DRN-3349878
3 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3349878 The complaint Mr H complains that NewDay Ltd refused to refund a transaction made to a scam binary options trading platform. What happened Mr H came across a binary options merchant called SolidCFD (‘S’) on Facebook. He left his contact details and a broker from S called him pr... (7 pages)View decision -
Decision Reference DRN7706467
13 Dec 2016 NewDay Ltd Not upheldBanking and creditMs S has complained NewDay Ltd won’t allow her to transfer the balance on her closed credit card to an alternative credit card company.backgroundMs S has had a credit card, in the name of A, since 2007. Her account is now owned by NewDay. In 2012 the previous credi... (2 pages)View decision
