We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-3369027
3 Aug 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3369027 The complaint Mr B complains that NewDay Ltd trading as Amazon Card irresponsibly allowed him to open a credit card account which was unaffordable. What happened Mr B says the Amazon Card account was unaffordable and he shouldn’t have been allowed to open the account. He says t... (2 pages)View decision -
Decision Reference DRN-4649851
7 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4649851 The complaint Mrs M says NewDay Ltd was responsible for the decline of several transactions she wanted to make using her credit account. What happened Mrs M said she tried to use her credit card for shopping and to pay for online purchases and bills but wasn’t able to, meaning ... (2 pages)View decision -
Decision Reference DRN9992521
3 May 2019 NewDay Ltd Not upheldBanking and creditMr E complains that he applied to NewDay Ltd for a credit card that earned retailer points but that he was issued with a card which didn’t earn retailer points.backgroundMr E applied for a credit card which was advertised as earning points with a retailer. When he receiv... (2 pages)View decision -
Decision Reference DRN1994858
9 Oct 2017 NewDay Ltd Not upheldBanking and creditMrs S says NewDay Ltd (trading as Marbles) agreed to increase the credit limit on her credit card but then also increased the APR twice within a short time. She feels this is irresponsible lending and unfair and she’d like the APR reduced back to the original rate.... (2 pages)View decision -
Decision Reference DRN-4003689
23 Mar 2023 NewDay Ltd Not upheldConsumer CreditDRN-4003689 The complaint Mr B complains about how NewDay Ltd (“NewDay”) responded when he asked it to help him claim a refund for goods he ordered. What happened Mr B used finance provided by NewDay Ltd to buy a phone from a third party retailer, a company that I will call “A”. Mr B tells... (4 pages)View decision -
Decision Reference DRN2666215
1 May 2015 NewDay Ltd Not upheldBanking and creditMr G complains that his credit agreement with NewDay Ltd was not set up and says he should be refunded the payments he made.backgroundMr G says that a store employee completed a credit application form on his behalf in July 2014. He then completed his transaction in ... (2 pages)View decision -
Decision Reference DRN-3130707
3 Dec 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3130707 The complaint Mr R complains that furniture he purchased using a credit card was misrepresented to him and was of unsatisfactory quality. He says NewDay Ltd (“NewDay”) should therefore have supported his claim. What happened The details of this complaint are well known to both ... (2 pages)View decision -
Decision Reference DRN5740456
9 Jun 2015 NewDay Ltd UpheldBanking and creditMrs T complains that NewDay Ltd credited a payment to her husband’s store account instead of hers.our initial conclusionsThe adjudicator recommended that the complaint should be upheld. He considered that the store should have noticed that Mrs T had given it her husband’s card w... (2 pages)View decision -
Decision Reference DRN-3179595
31 Dec 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3179595 The complaint Mrs D complains NewDay Ltd failed to honour a claim she brought under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened The background to the matter is well known to all parties so I will summarise only briefly: Mrs D had a membership with a holid... (5 pages)View decision -
Decision Reference DRN4091934
9 Sep 2016 NewDay Ltd UpheldBanking and creditMr M complains that NewDay Ltd told him his account would be placed on hold but this did not happen and a default was recorded. He says he was not sent notice ahead of the default being recorded. backgroundMr M has raised a previous complaint about the handling of hi... (3 pages)View decision
