We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-4456373
15 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4456373 The complaint Mrs K, who is represented by a professional representative (“PR”) complains that NewDay Ltd didn’t fairly and reasonably handle her claim under the Consumer Credit Act 1974 (“CCA”) in relation to a payment she made using her credit card for the purchase of a times... (4 pages)View decision -
Decision Reference DRN6626950
30 Mar 2019 NewDay Ltd Not upheldBanking and creditMiss D complains about a NewDay Ltd credit card which she says was mis-sold to her.backgroundIn August 2018 Miss D went to a third party store where she was sold a NewDay credit card. She makes two complaints about this card. Firstly, she says it was mis-sold bec... (2 pages)View decision -
Decision Reference DRN3872413
4 Apr 2016 NewDay Ltd UpheldBanking and creditMr S complains that NewDay Ltd won’t give him a refund for an item he bought (and the associated customs charges) using his credit card. He says the item wasn’t delivered.backgroundDates and times are important to this complaint.Mr S ordered an item online. He paid ... (2 pages)View decision -
Decision Reference DRN4555206
26 Nov 2018 NewDay Ltd UpheldBanking and creditMiss G complains about issues she’s experienced with a car purchased with a credit card from NewDay Ltd.backgroundI issued a provisional decision on this complaint a copy of which is attached and forms part of this final decision.In my provisional decision I explaine... (2 pages)View decision -
Decision Reference DRN2204721
2 Dec 2016 NewDay Ltd Not upheldBanking and creditMiss D complains that NewDay Ltd won’t reimburse money taken from her credit card account. She says the payments were made without her knowledge or agreement.backgroundAt the end of June 2016, Miss D contacted NewDay to report that her credit card had been used to make... (2 pages)View decision -
Decision Reference DRN3995826
22 Mar 2016 NewDay Ltd Not upheldBanking and creditMr Z complains that NewDay Ltd will not refund a payment he made from his credit card account.backgroundMr Z bought an airline ticket from a third party retailer online. When he went to the airport he was unable to use the ticket. He complained to NewDay and asked... (2 pages)View decision -
Decision Reference DRN-3772127
30 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3772127 The complaint Mrs C complains NewDay Ltd (NewDay) failed to deal with a section 75 claim fairly. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reasons for my decision. What I’ve dec... (2 pages)View decision -
Decision Reference DRN2132872
31 Oct 2014 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr R’s complaint is about the sale of a regular premium payment protection insurance (PPI) policy attached to his credit card. Mr R says that NewDay Ltd (NewDay) mis-sold the policy to him. backgroundMr R took out a credit card in 2000. Mr R says PPI was added to his account without hi... (3 pages)View decision -
Decision Reference DRN4486166
12 Oct 2015 NewDay Ltd Not upheldBanking and creditMr R complains that NewDay Limited, trading as Opus, will not refund four credit card transactions which he says he did not authorise, and has not helped him to try and recover his money from the recipients.backgroundFour transactions totalling just over £400 were debit... (2 pages)View decision -
Decision Reference DRN-2942727
26 Jul 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2942727 The complaint Miss L’s complaint is that NewDay Ltd (“NewDay”) won’t reimburse her after she said she was the victim of fraud. What happened Miss L has a credit card account with NewDay. From December 2016 three charges started leaving her account each month, each seemingly to ... (5 pages)View decision
