We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
-
Decision Reference DRN4278898
25 Oct 2018 NewDay Ltd UpheldBanking and creditMiss V’s unhappy that NewDay Ltd closed her store card account. She wants it reinstated and compensation.backgroundNewDay said that it’d told Miss V that if she didn’t use her store card it would close her account due to inactivity. This was in line with the account’... (2 pages)View decision -
Decision Reference DRN-4194525
21 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4194525 The complaint Mr W complains that NewDay Ltd trading as John Lewis Partnership Card (JLPC) declined two applications for a new credit card due to an error on their systems and they did not handle his complaint effectively. What happened Mr W says he received an email invitation... (4 pages)View decision -
Decision Reference DRN0652397
29 Aug 2017 NewDay Ltd UpheldBanking and creditMiss C is unhappy with the way NewDay Ltd administered her credit card account.background Miss C said NewDay made a number of mistakes on her account. It’d failed to send her a new card when her old one expired. And she’d lost out on spending points while she waited... (2 pages)View decision -
Decision Reference DRN-4159374
4 Jul 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4159374 The complaint Mr G complains that NewDay Ltd trading as Amazon Platinum Credit Card gave him incorrect information which resulted in him missing out on a rebranded credit card and his account being closed. What happened Mr G received correspondence from NewDay that they were re... (2 pages)View decision -
Decision Reference DRN-4506156
7 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4506156 The complaint Mr C is unhappy that NewDay Ltd trading as John Lewis Partnership Card declined his request for a credit limit increase and refused to tell him why. What happened Mr C opened an account with NewDay in August 2022 with a credit limit of £3000. In 2023 Mr C contacte... (2 pages)View decision -
Decision Reference DRN0006324
7 Feb 2019 NewDay Ltd Not upheldBanking and creditMs D complains that NewDay Ltd told her she could open a number of credit card accounts but then it suspended the accounts and assumed Ms D was the victim of fraud. Ms D is being helped in her complaint by her son.backgroundMs D says she had existing NewDay acco... (2 pages)View decision -
Decision Reference DRN-4024710
1 Apr 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4024710 The complaint Miss M complains that NewDay Ltd trading as Fluid Credit Card irresponsibly allowed her to open a credit card account which was unaffordable. What happened Miss M says she opened the Fluid account in December 2021 but says the application should not have been appr... (2 pages)View decision -
Decision Reference DRN4519192
4 Feb 2015 NewDay Ltd UpheldBanking and creditMr G complains that a representative of NewDay Ltd was rude to him at the end of a telephone call he made about his Aqua credit card account. He believes the inappropriate language was motivated because of his race and/or religion. Mr G wants substantial compensation for the upset caus... (2 pages)View decision -
Decision Reference DRN3587251
23 Nov 2017 NewDay Ltd UpheldBanking and creditMrs G complains that NewDay Ltd rejected her claim under Section 75 Consumer Credit Act 1974 in respect of a new kitchen.backgroundMrs G engaged company I’ll call K to install a new bathroom and cloakroom. It gave her a price and sent an invoice for £6,900. She p... (2 pages)View decision -
Decision Reference DRN-5600069
20 Jun 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5600069 The complaint Mr Y complains about NewDay Ltd, trading as John Lewis Credit Card, refusing his request to increase his credit limit and not giving him the reason. What happened Mr Y has had a credit card with NewDay since October 2022 with a credit limit of £5,000. Mr Y say... (2 pages)View decision