We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN-4901088
10 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4901088 The complaint Mrs L is complaining about NewDay Ltd trading as BIP because she says it lent irresponsibly by providing her a credit card she couldn’t afford and going on to increase the limit several times. What happened In September 2021, following her application, NewDay gave... (5 pages)View decision -
Decision Reference DRN2705413
4 Jul 2017 NewDay Ltd UpheldPayment protection insurance (PPI)Mr H complains that he was mis-sold a credit card payment protection insurance (PPI) policy. NewDay Ltd (“NewDay”) has taken responsibility for this complaint. backgroundMr H bought the policy when he took out a credit card in January 2000. NewDay said that Mr H appl... (3 pages)View decision -
Decision Reference DRN-3285954
31 Jan 2022 NewDay Ltd Not upheldConsumer CreditDRN-3285954 The complaint Ms A complained because NewDay Ltd refused to refund her for transactions which she said she didn’t authorise. What happened On 8 April 2020, Ms A rang NewDay. She said she hadn’t used her card for five months, since she’d transferred a balance from her NewDay car... (4 pages)View decision -
Decision Reference DRN-4309604
31 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4309604 The complaint Mr S says NewDay Limited, has treated him unfairly in relation to a transaction on his credit card which paid for flights for him and others. What happened In February 2021 Mr S used his NewDay credit card to make a payment for flight tickets for him and his fa... (4 pages)View decision -
Decision Reference DRN-5806165
9 Dec 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5806165 The complaint Mr B complains that NewDay Ltd was irresponsible in its lending to him. He wants all interest and charges on his account refunded along with 8% statutory interest, any negative information removed from his credit file and an acknowledgment of the impact this ha... (4 pages)View decision -
Decision Reference DRN9218635
1 Apr 2020 NewDay Ltd UpheldBanking and creditMr R complains that NewDay Limited won’t refund to him the money that he paid for some floor tiles. backgroundMr R used his NewDay credit card in June 2018 to pay £538.06 for some floor tiles. The tiles were laid but Mr R says that he then noticed that there was a colour variation amongst ... (2 pages)View decision -
Decision Reference DRN-2547495
22 Apr 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2547495 The complaint Mrs U is complaining that she was not awarded the right amount of recognition points by NewDay Ltd (“NewDay”) for her spending on her House of Fraser store card. What happened Mrs U has had issues with how NewDay have calculated the recognition reward points on he... (3 pages)View decision -
Decision Reference DRN-4915756
2 Aug 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4915756 The complaint Mrs S complains that NewDay Ltd failed to treat her fairly when it blocked a transaction she attempted to make on her credit card to allow a fraud check to be completed. What happened Mrs S holds a credit card provided by NewDay. In October 2023 she contacted N... (3 pages)View decision -
Decision Reference DRN-4909585
6 Aug 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4909585 The complaint Miss S complains that NewDay Ltd was irresponsible in its lending to her. Miss S is represented by a third party but for ease of reference I have referred to Miss S throughout this decision. What happened Miss S was provided with a credit card account by NewDay... (4 pages)View decision -
Decision Reference DRN-2868860
21 Jul 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2868860 The complaint Miss G complains that NewDay trading as Aqua irresponsibly allowed her to open two credit card accounts and later increased the credit limit. She complains that the lending was unaffordable. What happened Miss G says her credit card accounts were unaffordable and ... (3 pages)View decision