We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-4418756
16 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4418756 The complaint Mr S complains that NewDay Ltd rejected his claim for compensation under section 75 of the Consumer Credit Act 1974 in relation to a car he says was mis-sold to him. What happened In January 2022 Mr S bought a used car, which had been registered in 2018 and had ha... (2 pages)View decision -
Decision Reference DRN-3988907
27 Apr 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3988907 The complaint Ms B complains that NewDay Ltd, trading as Aquacard, won’t refund transactions on her credit card that she didn’t make or otherwise authorise. What happened In February 2022, Ms B contacted NewDay and disputed all the transactions on her credit card between 4 Nove... (3 pages)View decision -
Decision Reference DRN-4868904
24 Jun 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4868904 The complaint Mrs G complains that NewDay Ltd trading as Aqua Classic was irresponsible in its lending to her. She wants all interest, fees and charges refunded along with compensatory interest and any adverse information removed from her credit file. Mrs G is represented by a ... (4 pages)View decision -
Decision Reference DRN-3280711
20 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3280711 The complaint Mr D complains that NewDay Ltd refuses to refund a payment he made to a fraudulent binary options scammer. What happened Mr D was introduced to a company I’ll call ‘S’ by a friend who was working with them and earning large profits. His friend passed Mr D’s detai... (7 pages)View decision -
Decision Reference DRN8023356
9 Aug 2021 NewDay Ltd Not upheldBanking and creditMr W complains that NewDay Ltd hasn’t reimbursed him for transactions he says are fraudulent. background Over the course of 2018 Mr W raised four fraud claims in relation to payments he didn’t recognise on his Aqua credit card. NewDay replaced his credit card each time and reimbursed him f... (4 pages)View decision -
Decision Reference DRN8019232
15 Sep 2017 NewDay Ltd UpheldPayment protection insurance (PPI)Mr C says he was mis-sold payment protection insurance (PPI) when he took out a Marbles credit card with NewDay Ltd.backgroundIn 2003 Mr C was sold a Marbles credit card by another business (Business A). In February 2009, his account was transferred to a third busines... (2 pages)View decision -
Decision Reference DRN0358586
6 Feb 2015 NewDay Cards Ltd UpheldBanking and creditMrs C has complained that NewDay Cards Ltd is pursuing her for a debt she does not feel she owes.backgroundNewDay has said that in May 2012 Mrs C made a purchase of £25 using a storecard, and it is seeking payment of this, together with the accrued interest.Mrs C says she had not used... (1 page)View decision -
Decision Reference DRN5150461
20 Oct 2016 NewDay Ltd UpheldBanking and creditMiss D complains that NewDay Ltd rejected her claim under Section 75 Consumer Credit Act 1974 in respect of a payment to an agency to help make a payment protection insurance (PPI) claim. backgroundIn April 2015 Miss D paid an agency I’ll call R £495 which introdu... (2 pages)View decision -
Decision Reference DRN-4150059
8 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4150059 The complaint Ms B complains that NewDay Ltd lent to her irresponsibly. What happened In January 2018 Ms B applied for a Marbles Credit card. Marbles approved the application and gave Ms B a card with an initial credit limit of £900. The credit limit was increased to £2400 in J... (3 pages)View decision -
Decision Reference DRN8919496
13 Aug 2014 NewDay Ltd Not upheldBanking and creditMr K complains about the actions of NewDay Ltd (formerly Progressive Credit Ltd, trading as Opus) in relation to his credit card account.backgroundIn 2003, Mr K opened an Associates credit card account. In 2005 the account was under the ownership of CitiFinancial Europe plc, with a credit... (2 pages)View decision
