We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN4175357
27 Aug 2015 NewDay Ltd Not upheldBanking and creditMrs H complains because NewDay Ltd has refused her request for a refund.“M”, a limited company, represents Mrs H in her complaint.our initial conclusionsOur adjudicator looked at Mrs H’s complaint that NewDay should give her compensation because of the rights she has... (1 page)View decision -
Decision Reference DRN-5380608
10 Mar 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5380608 The complaint Mr E complains that NewDay Ltd trading as Aquacard was irresponsible in its lending to him. He wants the interest he has paid on his account refunded. What happened Mr E was provided with an Aqua credit card by NewDay in November 2020. The initial credit limit ... (6 pages)View decision -
Decision Reference DRN3066480
22 Dec 2016 NewDay Ltd UpheldBanking and creditMr S has complained that NewDay Ltd unfairly recorded adverse information on his credit file.backgroundMr S had an account with NewDay. He called to clear the balance, and paid the amount he was told was outstanding. He therefore thought the account had been repaid in... (2 pages)View decision -
Decision Reference DRN2378075
25 Apr 2016 NewDay Ltd Not upheldBanking and creditMiss D complains about some disputed transactions on her account and the subsequent service received from NewDay Limited.backgroundIn July 2015, having been requested by Miss D, NewDay sent a new card and PIN to Miss D. But Miss D says that these were never received. ... (2 pages)View decision -
Decision Reference DRN2267446
29 Jun 2015 NewDay Cards Ltd UpheldBanking and creditMr K complains that NewDay Cards Limited is requiring him to repay the outstanding debt on a Debenhams credit card. He says he did not apply for or use the card and is not liable for the debt.Mr K is represented in his complaint by his daughter, Ms D.backgroundAn online... (2 pages)View decision -
Decision Reference DRN-1968592
19 Jan 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-1968592 The complaint Mrs P complains that NewDay Ltd has rejected her claim under section 75 Consumer Credit Act 1974 (“S75”). What happened In January 2019 Mrs P purchased an annual swim membership at a leisure centre using a credit card she had with NewDay Ltd. Mrs P says that she h... (5 pages)View decision -
Decision Reference DRN-4753049
20 Jun 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4753049 The complaint Mr L complains that NewDay Ltd trading as Aqua charged him a £12 over limit fee. He’s also unhappy about the difficulties he experienced when he tried to get in touch with Aqua due to security issues. What happened Mr L holds an Aqua credit card with a credit limi... (2 pages)View decision -
Decision Reference DRN3925711
27 Mar 2017 NewDay Ltd Not upheldBanking and creditMiss W complains that NewDay Limited won’t refund the cost of liposuction treatment that she paid for, in the main, using her NewDay credit card. She brings her complaint under section 75 of the Consumer Credit Act 1974.backgroundMiss W contracted with a supplier, wh... (4 pages)View decision -
Decision Reference DRN-3735821
11 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3735821 The complaint The estate of Mr W complains about issues adding a power of attorney to the late Mr W’s account with NewDay Ltd (“NewDay”). The estate of Mr W is being represented by his daughter. What happened Before Mr W sadly died, Mr W’s daughter was in the process of adding ... (2 pages)View decision -
Decision Reference DRN4022248
23 Feb 2016 NewDay Cards Ltd Not upheldBanking and creditMr K complains that NewDay Cards Limited will not refund to him the £3,000 arrangement fee that he paid for an investment in a land development. His complaint is made against NewDay under section 75 of the Consumer Credit Act 1974. backgroundMr K used his NewDay credit ca... (2 pages)View decision
