We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2123 results
-
Decision Reference DRN-4003689
23 Mar 2023 NewDay Ltd Not upheldConsumer CreditDRN-4003689 The complaint Mr B complains about how NewDay Ltd (“NewDay”) responded when he asked it to help him claim a refund for goods he ordered. What happened Mr B used finance provided by NewDay Ltd to buy a phone from a third party retailer, a company that I will call “A”. Mr B tells... (4 pages)View decision -
Decision Reference DRN2666215
1 May 2015 NewDay Ltd Not upheldBanking and creditMr G complains that his credit agreement with NewDay Ltd was not set up and says he should be refunded the payments he made.backgroundMr G says that a store employee completed a credit application form on his behalf in July 2014. He then completed his transaction in ... (2 pages)View decision -
Decision Reference DRN5740456
9 Jun 2015 NewDay Ltd UpheldBanking and creditMrs T complains that NewDay Ltd credited a payment to her husband’s store account instead of hers.our initial conclusionsThe adjudicator recommended that the complaint should be upheld. He considered that the store should have noticed that Mrs T had given it her husband’s card w... (2 pages)View decision -
Decision Reference DRN-1968592
19 Jan 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-1968592 The complaint Mrs P complains that NewDay Ltd has rejected her claim under section 75 Consumer Credit Act 1974 (“S75”). What happened In January 2019 Mrs P purchased an annual swim membership at a leisure centre using a credit card she had with NewDay Ltd. Mrs P says that she h... (5 pages)View decision -
Decision Reference DRN8087773
1 Aug 2019 NewDay Ltd Not upheldBanking and creditMr G complains that NewDay Ltd, trading as Marbles, registered a default on his credit file when they had agreed to put his account on hold. He would like them to remove the default from his credit file. He would also like compensation of £200 for the distress and inconvenience caused to h... (2 pages)View decision -
Decision Reference DRN3179651
27 Mar 2017 NewDay Ltd Not upheldBanking and creditMs I is unhappy that NewDay Ltd won’t reimburse her for a claim she’s made under section 75 of the Consumer Credit Act.backgroundIn July 2013 Ms I made a payment of £1,500 to a third party so her parents’ timeshare points could be resold and transferred out of their ... (2 pages)View decision -
Decision Reference DRN4618012
13 Aug 2020 NewDay Ltd UpheldBanking and creditMr R complains about how NewDay Ltd (“NewDay”), trading as Aqua Card, dealt with him when he reported that he had lost his job. He wants NewDay to refund the charges and interest he incurred, to remove negative credit markers from his credit file, and to pay him compensation for his distre... (2 pages)View decision -
Decision Reference DRN-3364121
31 Mar 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3364121 The complaint Mr S complains that NewDay Ltd won’t refund money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything in detail again here. In summary, in February 2019, Mr S decided to get involved i... (2 pages)View decision -
Decision Reference DRN-4780723
21 Jun 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4780723 The complaint Mrs M complains that NewDay Ltd is holding her liable for transactions she says she didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, in April and May 2023, respecti... (3 pages)View decision -
Decision Reference DRN-3316244
13 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3316244 The complaint Mrs H complains that NewDay Ltd didn’t refund money she lost as part of a scam. What happened Mrs H was searching online for investment opportunities and came across a company I’ll call ‘E’. She was interested in investing with them because well-known celebrities ... (4 pages)View decision
