We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN8256842
1 Apr 2015 NewDay Ltd UpheldBanking and creditMrs G complains that NewDay Limited will not refund to her the money that she paid for a pair of shoes. Her complaint is made against NewDay under section 75 of the Consumer Credit Act 1974. backgroundMrs G paid £140 in October 2013 for a pair of shoes using a st... (2 pages)View decision -
Decision Reference DRN8146397
23 Jun 2020 NewDay Ltd Not upheldBanking and creditMr D is unhappy that NewDay Ltd t/a Aqua increased his credit limit on his credit card account. He doesn’t think they carried out the appropriate checks before doing so and he thinks they’ve acted irresponsibly. backgroundMr D opened a credit card account with NewDay in January 2014 with a... (2 pages)View decision -
Decision Reference DRN-5554428
10 Sep 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5554428 The complaint Miss M complains that NewDay Ltd acted irresponsibly in granting her a credit card. What happened Miss M opened an account with NewDay in June 2020. The credit limit was £600. In 2024, Miss M complained to NewDay that the account had been unaffordable for her.... (2 pages)View decision -
Decision Reference DRN-1812936
24 Jun 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-1812936The complaintMr F complains that NewDay Ltd asked him unnecessary personal questions when he called to activate his new credit card. When he closed the account, NewDay Ltd wouldn't remove all the information they hold about him from its systems. The details of this complain... (2 pages)View decision -
Decision Reference DRN-3853990
12 Dec 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3853990 The complaint Mr P complains about a claim NewDay Ltd (‘NewDay’) handled for him in relation to a transaction on his credit card. What happened Mr P bought an annual membership to a gym (‘the supplier’) in 2019 using his credit card. However, because of the restrictions put in ... (5 pages)View decision -
Decision Reference DRN4567452
13 May 2019 NewDay Ltd Not upheldBanking and creditMr G complains that NewDay Ltd irresponsibly increased the credit limit on his credit card in 2016 when he’d already exceeded his existing credit limit and couldn’t pay it back. He wants a refund of interest and charges and his credit file amended. backgroundNewDay sai... (3 pages)View decision -
Decision Reference DRN1556265
23 Sep 2015 NewDay Ltd Not upheldBanking and creditMrs B complains that NewDay Ltd declined her application for credit without giving a valid reason. backgroundIn May 2015, Mrs B applied for a credit account while at a retail store. Her credit application was declined. Mrs B says she was embarrassed by this experience ... (2 pages)View decision -
Decision Reference DRN8059001
19 Dec 2018 NewDay Ltd UpheldBanking and creditMr C complains that even though he made a payment on time to his card account NewDay Ltd posted it late. He was charged interest and fees. He was unhappy with the level of service after he complained.backgroundMr C made two payments on his card account on 1 Ju... (2 pages)View decision -
Decision Reference DRN-3153274
16 Dec 2021 NewDay Ltd UpheldConsumer CreditDRN-3153274 The complaint Mr C says that he was misled about the payment terms of a credit agreement he entered into with NewDay Ltd. What happened Mr C bought a mobile phone costing £899. He was offered various credit options by the retailer, including a flexible credit plan. That plan op... (5 pages)View decision -
Decision Reference DRN-2598745
22 Feb 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2598745 The complaint Mr H complains that NewDay Ltd (“NewDay”) won’t write off his credit card debt (“debt”). He also complains that NewDay won’t amend what it has reported in respect of this debt to credit reference agencies. What happened Mr H’s complaint was considered by one of ou... (2 pages)View decision