We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN-3224243
21 Dec 2021 NewDay Ltd Not upheldConsumer CreditDRN-3224243 The complaint Miss P complains that NewDay Ltd unfairly declined her claim under section 75 of the Consumer Credit Act 1974 (CCA). What happened In 2019 Miss P used her NewDay credit card to pay £1,000 towards dental treatment for her daughter, which cost a total of £2,000. Mis... (2 pages)View decision -
Decision Reference DRN7312285
22 Oct 2015 NewDay Ltd Not upheldBanking and creditMrs P complains that NewDay Ltd closed her store card account, but in doing so it failed to meet the statutory provisions of the Consumer Credit Act 1974. She also complains she was told her account had been sold to a third-party. But when asked to put this in writing, NewDa... (2 pages)View decision -
Decision Reference DRN-3386857
21 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3386857 The complaint Mr A complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to XMarkets using his NewDay (Debenhams) Mastercard credit card. Mr A says that XMarkets were operating a scam and stole his money. What happened The circumstances of this complaint ... (6 pages)View decision -
Decision Reference DRN3146886
27 Sep 2019 NewDay Ltd Not upheldBanking and creditMs M complains that NewDay Ltd refused her claim brought under Section 75 of the Consumer Credit Act 1974. She says the package holiday she partly paid for using her credit card was not as advertised. She wants compensation.backgroundMs M tells us she arranged a package holiday for her fam... (3 pages)View decision -
Decision Reference DRN-5577558
9 Oct 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5577558 The complaint Mrs M complains that NewDay Ltd have irresponsibly lent to her. What happened Mrs M was approved for a NewDay branded credit card in November 2020 (which I will refer to as A in this decision). A was approved with a £600 credit limit. I have detailed the credit... (6 pages)View decision -
Decision Reference DRN-2570303
6 Apr 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2570303 The complaint Mr O complains that NewDay Ltd unfairly refused the claim he brought under section 75 of the Consumer Credit Act 1974. This was in relation to unfair charges that had allegedly been charged to his credit card. He wants compensation for consequential losses. What h... (2 pages)View decision -
Decision Reference DRN-3335840
31 Mar 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3335840 The complaint Mr M complains that his credit card provider, NewDay Ltd, hasn’t done enough to help him to recover money he paid to a third party as a result of a scam. What happened Mr M is registered as a clinically vulnerable person. He had an online profile with an acting an... (2 pages)View decision -
Decision Reference DRN2320461
11 Aug 2015 NewDay Ltd UpheldBanking and creditMrs D complains about expense, stress and inconvenience she suffered when NewDay Ltd didn’t add a payment to her credit card account.our initial conclusionsOur adjudicator felt that fair compensation was £100. NewDay disagreed so the complaint has been passed to me for a final dec... (2 pages)View decision -
Decision Reference DRN9288374
28 Sep 2016 NewDay Ltd UpheldBanking and creditMiss J complains about bad advice she was given by NewDay Ltd which has affected her credit reference report. She also isn’t happy with the customer service she received and thinks the interest rate NewDay charged on its credit card was too high.background Miss J ask... (2 pages)View decision -
Decision Reference DRN1322549
8 May 2015 NewDay Ltd UpheldBanking and creditMs O complains about the NewDay Ltd’s customer service after it became responsible for her store card.backgroundMs O complains that NewDay didn’t tell her that it had taken over the running of her store card. She says it didn’t contact her about the outstanding debt on... (1 page)View decision