We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN-3415872
13 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3415872 The complaint Mr P complains that NewDay Ltd trading as Amazon Classic MasterCard was irresponsible in increasing the credit limit of his credit card account. What happened Mr P opened a credit card account with NewDay in July 2019 with a credit limit of £500. In August 2020 hi... (3 pages)View decision -
Decision Reference DRN-4516343
15 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4516343 The complaint Mr G has complained NewDay Ltd, trading as Pulse Credit Card, charged him for transactions he didn’t make. What happened NewDay administers the Pulse credit card. Mr G started getting statements from Pulse about a credit card he supposedly held. He’d never applied... (2 pages)View decision -
Decision Reference DRN5560621
16 Mar 2018 NewDay Ltd Not upheldBanking and creditMrs B and Ms B are unhappy NewDay Ltd weren’t able to help with a dispute over a damaged hire car.backgroundMrs B had a joint account with her daughter Ms B. The problems related to a vehicle hired in May 2017. When it was returned 12 days later some damage was noted. ... (2 pages)View decision -
Decision Reference DRN-5405968
31 Mar 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5405968 The complaint Mr I complains that Newday Ltd (trading as Marbles) failed to refund him for transactions which he didn’t recognise. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the ke... (4 pages)View decision -
Decision Reference DRN6771782
23 Aug 2018 NewDay Ltd UpheldBanking and creditMrs D is unhappy because she says that NewDay Ltd has lent money to her irresponsibly. backgroundMrs D took out a credit card in 2011. She was initially given a credit limit of £1000 but that’s now increased to £6500. She says that she was living off her state pen... (2 pages)View decision -
Decision Reference DRN8601568
3 Mar 2018 NewDay Ltd UpheldBanking and creditMr B complains about the service he received from NewDay Ltd. He wants the charges refunded and adverse findings removed from his credit file.backgroundMr B complains about the interest charged on his account with NewDay.Mr B made purchases in April and May 2017. He s... (2 pages)View decision -
Decision Reference DRN5189718
26 Nov 2019 NewDay Ltd UpheldBanking and creditMrs K complains that NewDay Ltd changed her address without her knowledge or consent and then sent a replacement card and personal identification number (PIN) to that address. This allowed her account to be used for transactions, which she says she didn’t make or authorise.backgroundMrs K ... (3 pages)View decision -
Decision Reference DRN8547800
20 Oct 2014 NewDay Ltd UpheldPayment protection insurance (PPI)Mr A says NewDay Ltd (“NewDay“) mis-sold him a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a credit card PPI policy taken out in November 2003. The policy was added to Mr A’s credit card account when he applied for the card through the post. Our ad... (2 pages)View decision -
Decision Reference DRN4774822
25 Jul 2017 NewDay Ltd UpheldInsurance (excluding PPI)Mr A complains he was mis-sold a card protection policy in September 2003 by a business that NewDay Ltd is responsible for.backgroundMr A was sold a card protection policy in connection with his credit card in September 2003. He says he wasn’t given all the informa... (4 pages)View decision -
Decision Reference DRN-1913910
25 Jun 2020 NewDay Ltd UpheldInsuranceThe complaint Mr N has complained that NewDay Ltd (NewDay) mis-sold him a payment protection insurance (PPI) policy which he took out alongside his credit card. What happened Mr N took out his credit card and the PPI policy in March 2003. Mr N has now complained that the PPI was mis-sold, ... (3 pages)View decision