We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2123 results
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Decision Reference DRN4426298
13 May 2019 NewDay Ltd Not upheldBanking and creditMs B complains that despite paying cash for some purchases they were also charged to her store card provided by NewDay Ltd. She wants a refund.backgroundThe retailer said the receipts Ms B has shown the payments for both transactions were made with a store card not c... (2 pages)View decision -
Decision Reference DRN0216855
10 Dec 2014 NewDay Ltd UpheldBanking and creditMs D is unhappy about the interest and charges that have been added to a store card she took out with NewDay Ltd. In summary, she says that these additional fees should be cancelled as they were added to the initial balance of £45 (for the purchase of a dress) without her know... (2 pages)View decision -
Decision Reference DRN5404696
31 Mar 2015 NewDay Ltd UpheldBanking and creditMr H complains that NewDay Ltd did not handle the administration of his credit card accountproperly.BackgroundMr H has a credit card administered by NewDay and his regular monthly statements ceased in January 2014. There was some confusion regarding his address and th... (2 pages)View decision -
Decision Reference DRN8220712
7 Feb 2017 NewDay Ltd UpheldBanking and creditMr G complains that NewDay Ltd recorded a default on his credit file. He says he didn’t receive any notice his credit card would be defaulted. If he had he would’ve borrowed money to pay off the debt. He wants the default removed.backgroundNewDay said it would r... (2 pages)View decision -
Decision Reference DRN-1681281
7 Aug 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-1681281The complaintMr O complains about the quality of a car he bought using a credit card supplied by NewDay Ltd (“NewDay”), trading as Aqua. He’s disappointed they haven’t considered a claim he made under section 75 of the Consumer Credit Act 1974 (“section 75”) and that a chargebac... (2 pages)View decision -
Decision Reference DRN0877231
14 Sep 2017 NewDay Ltd Not upheldBanking and creditMr F complains that NewDay Ltd rejected his claim under Section 75 Consumer Credit Act 1974 in respect of flights.backgroundMr F booked several connecting flights with a company I’ll call E. He says he encountered a number of problems. He didn’t receive frequent ... (2 pages)View decision -
Decision Reference DRN-3183340
10 Jan 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3183340 The complaint Mr T complains that NewDay Ltd trading as Amazon Card declined his claim under section 75. What happened In March 2020 Mr T purchased a sofa from a retailer using his NewDay credit card. Then amount paid was around £300. The sofa was delivered in August 2020. In M... (2 pages)View decision -
Decision Reference DRN-4415421
15 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4415421 The complaint Mr B complains that NewDay Ltd, trading as BIP (who I’ll call NewDay), shouldn’t have allowed him to exceed the credit limit on his credit card. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead,... (1 page)View decision -
Decision Reference DRN9950119
29 Jun 2015 NewDay Ltd UpheldBanking and creditMrs P complains that NewDay Ltd is wrongly chasing her for a debt that she has paid back.backgroundMrs P explains that in 2000 she sold her house and some of the money was used to settle her store card. Mrs P thought that it was paid off and the account was closed. ... (2 pages)View decision -
Decision Reference DRN-5340641
24 Mar 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5340641 The complaint Ms S complains that NewDay Ltd was irresponsible in its lending to her. She wants all interest and charges she has paid refunded along with statutory interest. Ms S is represented by a third party but for ease of reference I have referred to Ms S throughout thi... (4 pages)View decision
