We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN7982123
29 Jun 2015 NewDay Cards Ltd UpheldBanking and creditMrs K complains that NewDay Cards Limited is requiring her to repay the outstanding debt on a Debenhams credit card. She says she did not use the credit card and is not liable for the debt.Mrs K is represented in her complaint by her daughter, Ms D. backgroundMrs K ap... (2 pages)View decision -
Decision Reference DRN7142740
4 Feb 2015 NewDay Ltd UpheldBanking and creditMr L complains that NewDay Ltd has applied charges and interest to his Aqua credit card account despite him trying to make the required payments. NewDay has also recorded adverse information on Mr L’s credit file. Mr L wants NewDay to refund all charges and interest and correct his cr... (2 pages)View decision -
Decision Reference DRN-5141087
4 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5141087 The complaint Ms H complains that NewDay Ltd trading as Marbles was irresponsible in its lending to her. She wants all interest, fees and charges refunded along with statutory interest and any adverse information removed from her credit file. What happened Ms H was provided ... (4 pages)View decision -
Decision Reference DRN8651908
4 Jan 2017 NewDay Ltd UpheldPayment protection insurance (PPI)Ms W says NewDay Ltd (NewDay) mis-sold her a regular premium payment protection insurance (PPI) policy to cover her credit card repayments.backgroundMs W took out a credit card in 2004. At the same time she took out a PPI policy to cover her card repayments. The pol... (3 pages)View decision -
Decision Reference DRN-3610538
16 Aug 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3610538 The complaint Mr P complains that NewDay Ltd accepted an application for a marbles credit card which he doesn’t remember applying for. Mr P is also unhappy that NewDay Ltd didn’t call him before making its decision to hold him liable and then didn’t send him any information und... (2 pages)View decision -
Decision Reference DRN8330374
18 May 2015 NewDay Ltd UpheldBanking and creditMiss W complains NewDay Ltd will not refund payments she has made for furniture which is not fit for purpose.background Miss W has a credit card issued by NewDay and a credit card issued by a third party.In 2014 Miss W bought a sofa using her third party credi... (2 pages)View decision -
Decision Reference DRN-3049383
23 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3049383 The complaint Ms B complains that NewDay Ltd provided her with two credit cards which were unaffordable. What happened Ms B applied for a credit card with NewDay in March 2009. This credit card was under the Aqua brand. She was initially given a £900 credit limit. The credit li... (4 pages)View decision -
Decision Reference DRN-4901088
10 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4901088 The complaint Mrs L is complaining about NewDay Ltd trading as BIP because she says it lent irresponsibly by providing her a credit card she couldn’t afford and going on to increase the limit several times. What happened In September 2021, following her application, NewDay gave... (5 pages)View decision -
Decision Reference DRN8711704
10 Aug 2015 NewDay Ltd Not upheldBanking and creditMr W says NewDay Ltd has charged him too much interest on his Opus credit card and didn’t help him when he was having money problems.backgroundMr W opened a credit card account in 1994 with a company that sold this and similar accounts to the company now known as... (3 pages)View decision -
Decision Reference DRN-3285954
31 Jan 2022 NewDay Ltd Not upheldConsumer CreditDRN-3285954 The complaint Ms A complained because NewDay Ltd refused to refund her for transactions which she said she didn’t authorise. What happened On 8 April 2020, Ms A rang NewDay. She said she hadn’t used her card for five months, since she’d transferred a balance from her NewDay car... (4 pages)View decision