We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2124 results
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Decision Reference DRN3256946
6 Jun 2014 NewDay Ltd UpheldBanking and creditMr B complains that NewDay Ltd trading as Progressive Credit Limited made incorrect entries on his credit file.our initial conclusionsThe adjudicator recommended this complaint be upheld. Mr B received notification of search entries on his credit file made by Progressive. These co... (2 pages)View decision -
Decision Reference DRN9369629
9 Oct 2017 NewDay Ltd Not upheldBanking and creditMrs W is unhappy with how NewDay Ltd (NDL) has handled a credit to her store card account. background In April 2017 Mrs W returned some purchases, totalling £37.44, bought on a store card. She was later alarmed to receive a statement saying she owed money on the c... (2 pages)View decision -
Decision Reference DRN9887934
12 Jan 2016 NewDay Ltd Not upheldBanking and creditMiss H complains about the service she got from NewDay Ltd trading as Aqua (Aqua) after she sent a cheque and letter which were not received.backgroundMiss H told us she’d sent cheques and letters to Aqua in the post on various dates to settle her account with Aqua. ... (2 pages)View decision -
Decision Reference DRN1137117
22 Jan 2020 NewDay Ltd UpheldBanking and creditMr T is unhappy with the interest he’s been charged on his credit card with NewDay Ltd t/a Aqua. And generally he’s displeased with the customer service he’s received.background An adjudicator has already considered this complaint. Overall she felt she wasn’t able to uphold Mr T’s complain... (2 pages)View decision -
Decision Reference DRN5936314
29 Jan 2018 NewDay Ltd UpheldBanking and creditMiss R complains that NewDay Ltd (trading as Aqua) repeatedly raised her credit limit on her credit card account, although she couldn’t pay the money back.background Miss R said that Aqua repeatedly raised her credit limit, although she couldn’t afford it. Miss R sai... (4 pages)View decision -
Decision Reference DRN3554581
4 Apr 2017 NewDay Ltd Not upheldBanking and creditMr S complains that NewDay Ltd gave him wrong information and he was unable to use their online systems. Mr S also complained that when he spoke with NewDay Ltd he received poor customer service and he was unhappy with the complaints handling process.NewDay Ltd trades ... (2 pages)View decision -
Decision Reference DRN-5073824
24 Oct 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5073824 The complaint Miss B complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved her credit card application and went on to increase the credit limit. What happened Miss B applied for a credit card with Aqua in May 2020. In her application, Miss B said she... (3 pages)View decision -
Decision Reference DRN-3050609
6 Oct 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3050609 The complaint Mr E complains that NewDay Ltd trading as Marbles didn’t give him information about his account which led to adverse information being registered on his credit file. What happened Mr E says he was in financial difficulties and agreed a repayment plan with Marbles.... (2 pages)View decision -
Decision Reference DRN2280064
19 Dec 2018 Financial Insurance Company Limited Not upheldPayment protection insurance (PPI)Mrs S says Financial Insurance Company Limited (FICL) mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a PPI policy Mrs S took out to cover repayments on a store card. It’s been agreed that FICL, as the insurer, should take r... (2 pages)View decision -
Decision Reference DRN9583844
4 Jun 2014 NewDay Ltd UpheldBanking and creditMr T complains that due to new security checks he is now unable to access his NewDay Ltd (previously Progressive Credit Limited) credit card account on-line. Despite many contacts, the bank is unable to provide him with an alternative. He wants it to enable him to service the ca... (2 pages)View decision
